# National Accounts ManagerPosition: National Accounts Manager
Location: Dock Products Canada Inc. Mississauga, ON
Department: National Accounts
Industry: Loading Dock Equipment, Industrial Doors & Access SolutionsDrive National Account Growth Across Canada with Dock Products Canada
Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.As a key member of our National Accounts team, you will be responsible for identifying recent opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry.The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.Key Responsibilities
-
Manage and grow relationships with assigned national and strategic accounts across Canada.
-
Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.
-
Conduct regular customer visits, facility assessments, and business review meetings.
-
Act as the primary point of contact for customer inquiries, opportunities, and escalations.
-
Develop and execute account growth strategies to increase revenue, profitability, and customer retention.
-
Identify and pursue opportunities for equipment upgrades, modernization projects,
safety improvements, preventative maintenance programs, and new construction projects.
-
Generate new business opportunities within existing accounts and targeted national organizations.
-
Expand customer relationships across multiple locations, departments, and decision-makers.
-
Achieve sales, margin, and growth targets established by the organization.
-
Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.
-
Present solutions that improve facility safety, efficiency, productivity, and performance
-
Prepare and deliver skilled proposals, quotations, presentations, and recommendations.
-
Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.
-
Support customer budgeting and long-term capital planning initiatives.
-
Coordinate national account programs and initiatives across multiple customer locations and company branches.
-
Monitor customer satisfaction, account performance, and service delivery metrics.
-
Ensure customer commitments, contractual obligations, and service expectations are achieved.
-
Maintain regular communication between customers and internal teams to support successful project execution.
-
Promote Dock Products Canada's full portfolio of loading dock equipment,
industrial doors, access solutions, service, and maintenance offerings.
-
Stay informed of industry trends, competitive activity, and emerging technologies.
-
Participate in customer events, industry associations, trade shows, and networking opportunities.
-
Identify market opportunities and provide strategic feedback on customer needs and industry developments.
-
Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports.
-
Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.Qualifications
-
5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities
Services, Construction Administration
-
Proven experience managing complex customer relationships.
-
Strong commercial and business acumen.
-
Demonstrated ability to manage multiple projects simultaneously.
-
Strong analytical, organizational, and problem-solving skills.
-
Exceptional written and verbal communication skills.
-
Advanced proficiency in Microsoft Office, particularly Excel.
o
Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousing and distribution environments, Material handling industries
-
Experience working with ERP, CRM, and customer procurement platforms.
-
Ability to review drawings, specifications, and project documentation.
-
Post-secondary education in Business, Construction Management, Engineeri
📌 National Accounts Manager (Canada)
🏢 Record
📍 Canada