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REPORTING TO:
Director, Change and Release ManagementPRIMARY OBJECTIVE:
Support and enforce CI’s IT Change and Release Management processes for all infrastructure and application changes.

RESPONSIBILITIES:

General
Assist Director of Change and Release Management with Monthly Change Management Committee agenda, conducting meeting (serve as backup) and taking meeting minutesAttend and contribute to daily team meetings providing updates via Kanban board in JiraEnsure that third party applications follow the same standards and methods as internal applicationsAssure that all work assigned to the CM Team is completed within the proper time in accordance to established SLA’sReview all entries on the IT Events calendar and assist in resolving conflictsInitiate and communicate out change freeze/blackout periods as neededInfrastructure Change Management
Review/Approve all Infrastructure Change Requests for validity and completenessReview and update CAB Agenda weekly.
Assist in hosting/presenting weekly Change Advisory Board meetings.
Send out weekly Infrastructure change thread after CAB meetingsMaintain/update Change Management policies and proceduresSupport the Information Technology department in usage of the ServiceNow Change Management modulePerform Post Implementation Reviews (Meeting and Report) for issues caused by Change RequestsAct as the primary point of reference for questions, problems, and suggestions about the change management process / system.




Update CMDB Change Approvers for mapped systemsContinually enhance and research the Change Management processSoftware Release Management
Review and authorize all on-prem and cloud software deployments based on proper process, verified authorization and testing (including making assignments to other IT teams as necessary)Conduct Filesystem and Web application deploymentsEnsure that audit trails of promotions to Test and Production environment requests are availableReview and authorize all backup and refresh requests for Test and QA environmentsRefresh Test and QA environment File System/Web Apps and assign backups/database refreshes and restartsWork closely with application development leads to understand release requirements, risks, and provide feedback to ensure releases are scheduled and executed effectively according to CM proceduresCreate and configure test and production filesystem environments and ensure secure ownership and permissionsCI/CD
Maintain existing CI/CD pipelines in JenkinsMaintain deployment scripts and environment configurations filesUpdate and maintain Artifact dashboard for tracking deployments and environment status’Provide support for File System and Database deployments performed through JenkinsProvide support for CI/CD tools: Jenkins, Flyway DB, CheckMarx, etc.




Support users of the on-prem CI/CD platform including GIT for version controlTest recent and updated plugins used by the CI/CD platformFile Integrity Monitoring
Maintain and configure new rules, tasks, and actions in Tripwire EnterpriseManage licensing and track usage in TEReview all Tripwire reports and reconcile changes against change requests and authorized deploymentsReconcile Windows/Unix and RHEL OS changes on all in scope serversDomains and Certificates
Maintain Registrar account information securely in CyberArk (enterprise password management tool) and approve password release requests for supporting Network teamManage Public Certificate Authority account and assist Sr Production Control Manager in renewing site inventory licenseMaintain Procedures for management of domains and certificatesMaintain Domain inventory list, tracking important details (e.
G. Registrar, company, expiry date, Additional SAN etc.)Track domain expiries and renew them according to documented proceduresProcure new domains as requiredMaintain Public certificate inventory and track Subject alternative names, expiry dates, ownership, etc.
Maintain Private/Internal certificate inventory (Web and printer certs)Generate and sign certificates using the public certificate authority and internal CALead renewal process of existing internal certificates, following the defined certificate procedures maintained by the CM teamProcess all payments related to domains and certificates and notifying Account PayableQUALIFICATION /

REQUIREMENTS:

Education / Training
A degree or diploma from an accredited institution in Computer Science/Programming or equivalent experience.5+ years of Change and Release Management experience in a large corporate IT environment (On Prem and Cloud).5+ years of working in an aligned ITIL environment.1+ ye

📌 It Change Management And Release Engineer Ii (Canada)
🏢 CI Investments
📍 Canada