1. Position Overview

The Server / Barista / Dessert Team Member is responsible for delivering excellent customer service and supporting the day-to-day front-of-house operations of the café. The position involves serving customers, taking orders, preparing and presenting desserts, beverages and other menu items, maintaining cleanliness, and ensuring a positive customer experience.

In addition to regular operational responsibilities, every team member is expected to actively contribute to increasing café sales, promoting menu items, identifying opportunities to attract new customers, and participating in sales and marketing initiatives.

Employees are expected to demonstrate teamwork, initiative, accountability, and flexibility across all front-of-house operations.

1. Primary Job ResponsibilitiesA. Customer Service & Serving

- Welcome customers in a friendly, professional, and courteous manner.
- Greet customers promptly and assist them with seating when required.
- Explain menu items, ingredients, portion sizes, and available options.
- Take customer orders accurately and enter them into the POS system.
- Provide menu recommendations based on customer preferences.
- Ensure orders are delivered accurately and within reasonable timeframes.
- Check customer satisfaction and promptly address any concerns.
- Handle customer complaints professionally and escalate issues to management when necessary.
- Maintain positive customer relationships and encourage repeat visits.
- Ensure customers receive a welcoming and enjoyable café experience.

B. Dessert Preparation & Presentation
- Prepare, assemble, plate, and present desserts according to company recipes and presentation standards.
- Prepare waffles, crepes, pancakes, ice cream combinations, cakes, milkshakes, and other menu items as trained.
- Follow standard portion sizes, preparation procedures, and product specifications.
- Ensure desserts are presented attractively and consistently.
- Maintain product quality, freshness, and presentation standards.
- Monitor dessert ingredients, toppings, sauces, and other supplies.
- Ensure proper storage, labelling, and rotation of ingredients.
- Keep dessert preparation stations, counters, refrigerators, and equipment clean and organized.
- Minimize food waste and follow proper food handling procedures.

C. Barista & Beverage Preparation
- Prepare coffee, espresso-based beverages, lattes, iced coffees, milkshakes, smoothies, and other beverages as per company standards.
- Operate coffee machines, blenders, and other beverage preparation equipment safely.
- Follow standard recipes, measurements, and presentation requirements.
- Ensure consistency in taste, quality, and appearance.
- Maintain sufficient supplies of coffee, milk, syrups, cups, lids, and other beverage ingredients.
- Clean and maintain coffee machines, grinders, blenders, and beverage stations.
- Report equipment issues or maintenance requirements to management.

D. Sales Growth, Upselling & Customer Engagement Sales generation is an important responsibility of every team member.
- Actively promote menu items, new products, seasonal offerings, and promotional deals.
- Recommend additional items such as beverages, ice cream, toppings, cakes, and desserts to complement customer orders.
- Practice suggestive selling and upselling in a friendly and professional manner.
- Introduce customers to new and popular menu items.
- Promote available combos, special offers, discounts, and seasonal promotions.
- Encourage customers to try higher-value products and suitable add-ons.




- Identify opportunities to increase average customer spending and overall sales.
- Promote takeout and delivery options where appropriate.
- Encourage repeat visits and positive word-of-mouth referrals.
- Understand current promotions and ensure customers are informed about them.
- Work towards sales targets and other performance objectives established by management.

E. Marketing Initiatives & Business Development Every team member is encouraged to contribute ideas and participate in activities that help grow the café's business.
- Suggest creative marketing campaigns, promotional offers, and customer engagement initiatives.
- Identify opportunities to attract students, families, local residents, and new customer groups.
- Suggest seasonal promotions, special occasion offers, and limited-time menu campaigns.
- Participate in brainstorming sessions and marketing discussions with management.
- Help promote café products, new launches, and special offers through approved social media channels.
- Assist with creating promotional content, including product photographs, short videos, reels, and promotional ideas.
- Encourage customers to follow the café's social media pages.
- Support local community engagement, student promotions, and neighbourhood marketing initiatives.
- Provide feedback on customer preferences, popular products, and emerging trends.
- Monitor customer responses to promotional activities and share observations with management.
- Take initiative in identifying opportunities to improve café visibility, customer traffic, and sales.

Note: All marketing campaigns, discounts, promotional pricing, advertising expenditure, and public communications must be approved by management before implementation. F. POS, Orders & Payment Handling

- Operate the POS system accurately and efficiently.
- Process dine-in, takeout, and delivery orders.
- Handle cash, debit, and credit card transactions responsibly.
- Ensure orders are entered correctly and payments are processed accurately.
- Follow company procedures for refunds, voids, discounts, and promotional offers.
- Maintain accuracy when handling cash and report any discrepancies immediately.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Monitor online delivery orders and coordinate their preparation and packaging.

G. Cleanliness & General Café Maintenance
- Maintain cleanliness of customer tables, chairs, counters, and serving areas.
- Clear tables promptly and prepare them for the next customers.
- Clean and sanitize workstations, dessert counters, beverage stations, and equipment.
- Maintain clean floors, washrooms, and customer service areas as assigned.
- Replenish napkins, cutlery, straws, cups, lids, packaging, and other supplies.
- Ensure garbage is disposed of properly.
- Maintain an organized and presentable café environment throughout the shift.
- Assist with general cleaning and housekeeping duties as required.

H. Opening & Closing Responsibilities
- Complete assigned opening and closing checklists.
- Prepare front-of-house stations, dessert counters, and beverage stations before opening.
- Ensure all necessary ingredients, supplies,



and packaging materials are available.
- Complete assigned cleaning and sanitization activities.
- Properly store food products and ingredients.
- Clean and switch off equipment according to established procedures.
- Restock supplies and prepare stations for the next shift.
- Ensure all assigned closing duties are completed before leaving.

1. Food Safety, Health & Workplace Safety

- Follow applicable food safety regulations and company procedures.
- Maintain personal hygiene and wear the required uniform.
- Follow proper handwashing, food handling, and sanitation procedures.
- Prevent cross-contamination and maintain appropriate food temperatures.
- Use equipment and cleaning chemicals safely.
- Report workplace hazards, equipment issues, injuries, and food safety concerns immediately.
- Maintain a safe and hygienic environment for customers and employees.

1. Teamwork & Professional Expectations

- Work collaboratively with kitchen staff, servers, baristas, supervisors, and management.
- Follow instructions from the manager or shift supervisor.
- Demonstrate punctuality, reliability, and accountability.
- Maintain a positive, energetic, and customer-focused attitude.
- Support colleagues during busy operating periods.
- Be flexible and willing to assist in different areas of café operations.
- Take ownership of assigned responsibilities and complete tasks efficiently.
- Communicate operational issues, customer feedback, and improvement suggestions to management.
- Maintain professional conduct and follow company policies.

1. Sales Performance & Individual Accountability

Every team member is expected to contribute to the commercial success of the café, in addition to completing their operational duties.

Performance expectations include

- Actively recommending and promoting menu items.
- Improving customer experience and encouraging repeat business.
- Supporting promotional campaigns and new product launches.
- Identifying opportunities to increase average order value.
- Contributing practical ideas to improve sales and customer traffic.
- Maintaining high standards of service, product quality, and presentation.
- Demonstrating initiative rather than waiting for management instructions for every task.
- Participating in sales and marketing initiatives assigned by management.

Management may periodically review individual and team performance, customer feedback, sales contribution, service standards, and overall work performance.
1. Important Job Expectations

- Employees are responsible for all assigned front-of-house, serving, barista, and dessert preparation duties.
- No employee is restricted to one specific station or task. Employees must be willing to work across different front-of-house functions based on operational requirements and their training.
- Customer service, sales generation, upselling, and customer engagement are essential components of this position.
- Employees are expected to contribute ideas and participate in marketing campaigns and promotional activities.
- Cleaning, restocking, and maintaining workplace hygiene are ongoing responsibilities throughout the shift.
- Employees must complete assigned duties within their scheduled working hours and follow approved procedures for any additional work.
- Management reserves the right to assign additional reasonable duties related to café operations and business requirements.

Pay: $17.60-$18.50 per hour Expected hours: 20.0 – 30.0 per week

Advantages

- On-site parking

Work Location: In person

📌 Front-of-House / Server / Barista / Dessert Team Member (Toronto)
🏢 D Spot Dessert Cafe Yorkdale
📍 Toronto