Shape AI-assisted support at MRI Software by building Agentforce capabilities, tuning deflection, and connecting knowledge systems with client service workflows.

As Product Owner for Client & Digital Support, you will make AI helpful in live support environments. The individual contributor role combines product ownership with direct configuration, prototyping, coding, and verification. You will work across Agentforce, Salesforce Service Cloud, knowledge platforms, chat, telephony, and ticketing tools to improve support outcomes.

Key Responsibilities:

- Build and tune agentic support and deflection capabilities
- Ground AI experiences in reliable knowledge sources
- Measure containment, accuracy, and escalation quality
- Design handoffs among Salesforce and support systems




- Partner with leaders to drive adoption after launch

Requirements:

- Experience implementing Agentforce, Einstein, or comparable AI agents
- Hands-on Salesforce Service Cloud configuration expertise
- Knowledge platform experience with Salesforce Knowledge or similar
- Working knowledge of support tooling integrations
- Demonstrated AI-assisted product and code delivery

Bring AI support implementation, Salesforce knowledge, and rigorous verification to MRI Software’s Client & Digital Support product area.

📌 AI Support Systems Product Owner (Montreal)
🏢 MRI India
📍 Montreal