Tier I IT support specialists can troubleshoot user issues and manage incidents for Long View’s Integrated Global Services team across Canada. Spanish fluency is required.

This Service Desk Consultant position supports the IT and communications systems used by clients across the globe. You will submit complete tickets, assess symptoms and urgency, resolve issues when possible, and escalate incidents appropriately. The role also involves managing incident lifecycles and responding professionally to changing customer needs.

Key Responsibilities:

- Provide Tier I support for IT and communications systems
- Submit fully documented issues through ticket management
- Determine urgency and troubleshoot technical issues




- Escalate unresolved incidents to Tier II groups
- Follow up on process and service improvements

Requirements:

- Two or more years in technical service desk support
- Fluent Spanish and English in skilled environments
- Strong Spanish bilingual written and verbal communication
- Ability to manage high-stress customer situations
- Understanding of ITIL Incident Management or A+ Certification

Use incident management, technical troubleshooting, and bilingual customer service skills to support Long View’s international service desk.

📌 Tier One IT Support Consultant (Montreal)
🏢 Long View Systems
📍 Montreal