Own Ship Support for ALDO Group stores as a temporary Post-Purchase Operations Coordinator, keeping orders moving through fulfillment. Use curiosity and organization daily.

This coordinator manages the Ship Support queue and assists stores with order, picking, packing, and shipping issues. You will track fulfillment performance, investigate backlogs, and escalate larger fixes. The position also supports process improvements, store documentation, current tools, and cross-functional projects.

Key Responsibilities:

- Own the Ship Support queue and resolve store issues
- Follow orders from picking through shipping completion
- Identify backlogs using daily network monitoring
- Escalate fulfillment issues requiring broader solutions
- Suggest process or tool changes from recurring problems

Requirements:

- Related degree or equivalent experience
- eCommerce, retail, store operations, fulfillment, or customer service experience
- Ability to analyze data and determine corrective actions
- Basic Excel proficiency; basic SQL is advantageous
- Organization and composure when queues are full

Apply your problem-solving, fulfillment, and cross-team coordination skills to keep ALDO Group store orders progressing smoothly.

📌 Ship Support Operations Coordinator (Montreal)
🏢 Aldo Group
📍 Montreal