Airbnb in Canada East is seeking a Delivery Excellence Manager to lead a 7–8 person Team Specialist group across Canada and EMEA within Premium Support. The role focuses on coaching, project leadership, and scaling operations with AI-enabled tools, while moving to a regionally structured operation.
You will own people strategy, onboarding, talent development, and engagement, while aligning with cross-functional stakeholders and driving performance improvements in a quick-paced environment.
📌 Remote Delivery Excellence Manager (Montreal)
🏢 airbnb
📍 Montreal
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