Title: ServiceNow Solution Architect

Location:
Vancouver , BC , Canada (BC Hydro Account) Role Overview: We are seeking an experienced ServiceNow Solution Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and SecOps. The ideal candidate will drive platform strategy, solution design, integrations, governance, and technical delivery for a large enterprise setting.

Key Responsibilities
• Own ServiceNow architecture across ITSM, ITOM, CMDB, and SecOps.
• Design scalable solutions aligned with CSDM and enterprise architecture standards.
• Lead ITSM processes including Incident, Problem, Change, Request, Knowledge, and SLA.
• Define CMDB governance, Discovery, Service Mapping, and Event Management strategies.
• Guide SecOps implementation, including Security Incident and Vulnerability Response.
• Design integrations using REST/SOAP, MID Server, and IntegrationHub.
• Oversee scripting, Flow Designer, workflows, upgrades, and platform performance.
• Establish architecture governance, release management, and technical best practices.




• Engage with stakeholders, architects, and delivery teams. Required Skills &

Experience:
• 10–15+ years of overall IT experience with strong ServiceNow architecture experience.
• Expertise in ServiceNow ITSM, ITOM, CMDB, and SecOps.
• Strong knowledge of CSDM, Discovery, Service Mapping, and CMDB governance.
• Hands-on experience with Flow Designer, Business Rules, Script Includes, and IntegrationHub.
• Experience with REST/SOAP APIs, MID Server, and enterprise integrations.
• Knowledge of ATF, upgrades, performance optimization, and release management.
• Strong stakeholder management and architecture governance experience.
• ITIL, Agile, and DevOps knowledge. Good to Have:
• Utility or regulated enterprise experience.
• Event Management/AIOps and Vulnerability Response.
• Managed services and large-scale enterprise implementations.

📌 ServiceNow Solution Architect (Vancouver)
🏢 apptoza
📍 Vancouver