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Damage Prevention Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following prospect:

Job is Temporary Full time- 14 months

Who we are looking for:

- A motivated, detail-oriented professional to join the National Damage Prevention team on a temporary full-time basis during a maternity leave.
- An organized self-starter who can manage multiple damage claims, competing priorities, and deadlines.
- A sound decision-maker who handles confidential and litigation-sensitive information with care.
- A strong communicator who works effectively with operational teams, customers, insurers, legal representatives, and external service providers.
- A cooperative partner committed to keeping business-critical damage prevention activities moving without interruption.

What you will do:

- Manage first-party and third-party damage claims from initial notification through resolution, invoicing, collection, and payment.
- Open claim files, prepare first and second notice letters, and contact responsible parties and insurance companies to pursue recoveries.
- Compile repair documentation, invoices, dockets, and supporting information required for billing.
- Negotiate settlements and obtain management approval when required.




- Support project recoveries by creating claim files, arranging invoices, and following up with customers.
- Receive and record damage-claim payments made by electronic funds transfer or cheque, and manage cheque requests, release forms, and associated records.
- Monitor ServiceNow claim timelines and identify files requiring referral to collection agencies, Small Claims Court, or Superior Court.
- Prepare and maintain documentation for collection agencies, paralegals, and lawyers, and participate in regular file reviews.
- Attend required court appearances and collaborate with Legal and Procurement to support claim resolution.
- Assist with damage investigations by locating relevant locate records and gathering information from technicians, operational teams, and responsible parties.
- Coordinate police and fire occurrence information, manage police report requests, and follow up on repair completion and supporting documentation.
- Serve as a key contact for internal partners, including Fibre, Construction, and Maintenance, and assist with locate-related reporting and escalations.
- Maintain complete and accurate claim records in ServiceNow, NIKA, SharePoint, and related systems.
- Enter ServiceNow damage information into the Damage Information Reporting Tool (DIRT) and submit and track required updates.




- Prepare monthly and quarterly recovery reports, maintain ALA tracking, and support Greenfield damage reporting as requested.
- Establish new customers in Oracle, create invoice numbers for existing customers, and process invoice retractions through credit memos.
- Provide and maintain team access to ServiceNow, NIKA, TD Lockbox, and SharePoint.
- Serve as a primary contact for external vendors supporting collections and legal activities.
- Maintain the Damage Prevention website, team procedures, and operational processes.
- Develop and maintain damage-claim reporting procedures, presentations, and training materials.
- Coordinate annual damage-claim reporting training with area managers and technicians across Canada.
- Participate in ongoing training, education, process improvement, and reporting activities.
- Help ensure claims are documented and advanced toward recovery on time, legal and collection deadlines are monitored, reporting is accurate, and procedures and training materials remain current.

What you bring:

A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

Post-secondary education in business administration, legal administration, finance, telecommunications, insurance, risk management, or a related discipline.

- Experience in claims administration, collections, investigations, insurance, legal support, telecommunications, utilities, or construction.
- Strong organizational skills with the ability to manage multiple claim files, priorities, and deadlines.
- Strong written and verbal communication skills.
- S

📌 Damage Prevention Specialist (Toronto)
🏢 Rogers communications
📍 Toronto