Responsibilities The successful candidate will register arriving and departing guests, assign rooms, and process individual and group arrivals and departures.

Responsibilities include answering incoming calls, providing information on hotel facilities and services, and handling wake-up calls. The role also involves addressing and resolving guest complaints, customizing guest experiences, and identifying opportunities to exceed guest expectations by delivering personalized service that creates memorable stays.

Qualifications

- Front Desk or Reservations experience preferred
- Strong understanding of interdepartmental dynamics and the role of the Front Desk
- Ability to work within a highly cohesive team in a supportive manner
- Ability to provide an outstanding level of customer service and promote hotel services




- Strong oral and written communication skills with an excellent telephone manner
- High-energy, outgoing personality with robust interpersonal skills
- Strong computer background in Microsoft Office, including Windows functionalities
- Detail-oriented with the ability to multitask and troubleshoot in a fast-paced environment

This job posting is for an existing vacancy within the organization Accessibility accommodations will be made for job candidates upon request.

Job Type: Full-time

Pay: $18.45-$19.35 per hour

Benefits

- Company pension
- Employee assistance program
- On-site gym
- On-site parking

Work Location: In person

📌 Guest Service Agent (Niagara-on-the-Lake)
🏢 White Oaks Conference Resort u0026
📍 Niagara-on-the-Lake