Guest Service Representatives provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit.
Operate any of the department’s core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required.
Key Responsibilities:
- Demonstrate excellent product and service knowledge
- Demonstrate superior communication and listening skills
- Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
- Execute role in specific areas of responsibility while demonstrating quality focus and delivery
- Interact with guests and ensure an entertaining guest experience
- Utilizing the ViewFinder App on tablets with guests on upper levels
- Scanning and verifying the different ticket types
- Operating and ensuring safe travel in the elevators
- Ensure that Guest Services areas are in presentable condition,
assisting in cleaning where necessary
- A willingness to be cross-trained
- Setting up meeting rooms and other areas for functions and events
- Adhere to all Company policies and departmental procedures
- Other duties as required
Qualifications:
- Customer service experience is required.
- Hospitality and tourism experience is an asset.
- A secondary school diploma is an asset.
- Bilingual (English/French) an asset.
Compensation & Advantages:
Rate of Pay: $17.95 / hour
Benefits: Employee Family Assistance Program. Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered
AI Screening Disclosure: Artificial intelligence tools are used in the screening or assessment of applicants for this position.
Attractions Canada Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Attractions Canada Limited is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.
📌 Guest Services Representative (Toronto)
🏢 Attraction Canada
📍 Toronto
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