Join our Salesforce Platform Team and play a key role in maintaining the health, security, compliance, and scalability of one of Manulife's strategic technology platforms. You will work across business initiatives and partner with architects, engineers, and delivery squads to establish platform standards, optimize performance, and support the successful delivery of new Salesforce applications. By strengthening a resilient platform foundation, you will help teams innovate efficiently while ensuring solutions remain sustainable, compliant, and aligned with enterprise objectives.

This opportunity offers broad exposure to enterprise-scale Salesforce architecture, platform governance, emerging technologies, and strategic initiatives that contribute to the organization's digital transformation.

Position Responsibilities:

- Maintain the health, stability, security, and compliance of the Salesforce platform to support enterprise-wide business capabilities.
- Partner with application delivery squads to provide platform guidance, support adherence to architectural standards, and promote reusable design patterns.
- Monitor platform performance, capacity, and operational risks, proactively identifying opportunities to improve scalability and reliability.
- Support platform governance activities, including security reviews, release management, workplace strategy, and technical debt remediation.
- Analyze and resolve moderately complex platform issues in collaboration with architects, engineers, vendors, and support teams.
- Contribute to platform roadmaps, standards, documentation, and leading practices that enable consistent and compliant solution delivery.
- Support data governance, integration governance, and regulatory compliance initiatives affecting the Salesforce ecosystem.
- Assess the platform impact of new applications, features, and integrations to support sustainable long-term growth.
- Develop automation, scripts,



and operational processes that improve platform efficiency and reduce manual effort.
- Serve as a trusted technical advisor to delivery teams, helping accelerate business value while protecting platform integrity.

Required Qualifications:

- 3–5 years of experience in business systems analysis, software technical analysis, platform administration, application support, or a related role.
- 2–4 years of hands‐on experience with Salesforce administration, configuration, platform support, or application delivery.
- Experience supporting enterprise platforms with responsibilities related to governance, security, compliance, operational support, or solution delivery.
- Strong understanding of Salesforce data models, security models, profiles, permission sets, flows, and platform configuration.
- Experience analyzing technical issues, system integrations, data quality concerns, and platform performance challenges.
- Strong written and verbal communication skills, with the ability to collaborate effectively across technical and business teams.
- Experience supporting large-scale Salesforce environments involving multiple business units, integrations, and delivery teams.

Preferred Qualifications:

- Post‐secondary education in Computer Science, Information Technology, Engineering, Business Technology, or a related discipline, or equivalent practical experience.
- Salesforce Administrator certification.
- Knowledge of Salesforce platform governance, security leading practices, environment management,



and release management processes.
- Experience with DevOps practices, CI/CD tools, source control, and Agile delivery methodologies.
- Exposure to Salesforce integrations, APIs, MuleSoft, event‐driven architecture, or middleware platforms.
- Experience supporting regulatory, audit, risk management, or compliance initiatives within a financial services environment.
- Knowledge of platform scalability, technical debt management, data retention, archival, or operational resilience practices.
- Experience working within a Salesforce Center of Excellence (CoE) or platform governance model.

When you join our team:

- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well‐being and inclusion are more than just words.
- As part of our distributed team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待

📌 Salesforce Functional Analyst (Waterloo)
🏢 Manulife
📍 Waterloo