Manage patient recalls and clinical correspondence as a Practice Administration Assistant, combining accurate records with skilled patient communication. Work 25 hours weekly in healthcare practice administration.
Reporting to the Administration Manager or Practice Manager, you will support recall systems for reviews, vaccinations, screening programmes, and other clinical activity. The position also involves updating records, processing correspondence, supporting contractual requirements, and maintaining confidentiality. Varied workloads and important deadlines require careful organisation.
Key Responsibilities:
- Manage patient recall systems according to practice procedures
- Contact patients about reviews, vaccinations, and screening
- Maintain accurate records of recall activity
- Process hospital letters, reports, and clinical communications
- Workflow correspondence to appropriate clinicians or team members
Requirements:
- Strong organisational skills and attention to detail
- Professional and courteous approach to patient enquiries
- Ability to maintain confidential patient records
- Understanding of information governance standards
- Ability to support QOF and contractual requirements
Use patient recall, correspondence processing, and record management skills to help deliver accurate and responsive practice administration services.