Lead retail operations through opening, closing, staff supervision, cash management, and customer service during an assigned shift.
The Retail Experience Lead oversees daily store operations and maintains product presentation. This position guides employees, reinforces policies, and supports sales strategies. It also serves as a knowledge resource while escalating employee issues and customer complaints to store managers.
Key Responsibilities:
- Open and close the store while activating alarms
- Supervise staff and assist cashiers during assigned shifts
- Maintain store appearance, product presentation, and front-of-house organization
- Support onboarding, training, and continuous employee education
- Escalate employee issues and customer complaints to managers
Requirements:
- Two years of retail industry experience
- High school diploma or GED required
- Experience across customer service responsibilities
- Cash management and security alarm familiarity
- Provincial Cannabis Certification and transparent criminal record
Apply retail leadership, operational oversight, cash management, and customer service skills as a Retail Experience Lead.