Head of Solutions Delivery

Position Overview The Head of Solutions Delivery is a senior leadership role responsible for overseeing the implementation of enterprise software solutions, subscription deployments, and professional services engagements. This position ensures that customer commitments are translated into successful implementations, measurable business value, and long-term customer satisfaction.

The Head of Solutions Delivery leads technical delivery teams, establishes scalable implementation processes, and oversees project execution, resource planning, and financial performance. Working closely with Sales, Client Success, Product, Engineering, and Finance, this role ensures that delivery strategies align with customer expectations, organizational capabilities, and commercial objectives.

The ideal candidate is an experienced technology delivery leader with a strong background in SaaS implementations, enterprise software, and professional services. This individual combines technical understanding, commercial awareness, and proven people leadership skills to improve delivery efficiency, strengthen customer relationships, and support organizational growth.

Key Responsibilities

Subscription Implementation and Customer Onboarding

- Oversee the end-to-end implementation of new subscription agreements, platform deployments, and significant customer expansions, from initial planning and scoping through activation and transition to Client Success.
- Establish standardized and scalable implementation methodologies that simplify delivery processes, improve consistency, and accelerate customer time to value.
- Coordinate project milestones, technical requirements, resource allocation, dependencies, customer responsibilities, and delivery risks.
- Ensure implementation activities align with contractual commitments, customer requirements, and established delivery standards.
- Work closely with customer stakeholders to facilitate successful onboarding, platform adoption, and deployment readiness.
- Identify opportunities to improve implementation workflows and reduce unnecessary complexity across customer engagements.

Professional Services Strategy and Delivery
- Lead the delivery of separately contracted professional services, including data onboarding and processing, asset tagging, system integrations, technical consulting, training, and customized customer solutions.
- Establish project governance frameworks, delivery standards, quality controls, and customer acceptance procedures.
- Ensure professional services engagements are completed within agreed scope, schedule, budget, and quality expectations.
- Monitor project progress, address delivery challenges, manage escalations, and coordinate scope changes when necessary.
- Develop consistent service delivery methodologies that support repeatability, operational efficiency, and customer satisfaction.
- Ensure appropriate coordination between technical delivery teams and customer stakeholders throughout each engagement.

Commercial Strategy, Scoping, and Financial Performance
- Partner with Sales to develop delivery strategies, project estimates, resource requirements, proposals,



and Statements of Work (SOWs).
- Evaluate customer requirements to ensure proposed solutions are technically feasible, operationally achievable, and commercially sustainable.
- Establish clear distinctions between subscription entitlements and separately contracted professional services.
- Oversee professional services financial performance, including revenue, delivery costs, gross margins, resource utilization, and financial forecasting.
- Manage project budgets and monitor estimated versus actual delivery hours, costs, and resource requirements.
- Establish effective scoping, estimation, and change-order processes to prevent scope creep and protect project profitability.
- Identify commercial and operational risks early in the sales and delivery lifecycle and recommend appropriate mitigation strategies.

Technical Delivery and Team Leadership
- Lead and develop technical deployment and implementation teams, providing direction and oversight across subscription implementations and professional services engagements.
- Establish priorities, allocate resources, and set clear expectations for technical quality, delivery timelines, productivity, and team accountability.
- Coach and mentor team members, identify skills and capability gaps, and recommend staffing, training, and external support as business needs evolve.
- Monitor team capacity and workload to ensure resources are effectively aligned with customer demand and delivery commitments.
- Collaborate with Product, Engineering, and Site Reliability Engineering (SRE) teams to resolve technical dependencies and improve implementation workflows, system reliability, and automation.
- Foster a culture of collaboration, continuous improvement, customer focus, and operational excellence.

Client Relationship Management and Cross-Functional Collaboration
- Serve as the senior delivery leader for strategic customer implementations and complex professional services engagements.
- Maintain strong relationships with customer stakeholders, providing clear communication regarding project progress, expectations, risks, and outcomes.
- Partner with Client Success to support customer adoption, ongoing engagement, and long-term value realization.
- Collaborate with Sales on enterprise opportunities, customer expansions, solution scoping, and delivery planning.
- Coordinate with Product and Engineering to align customer requirements with technical capabilities, product priorities, and implementation resources.
- Work with Finance to ensure alignment on project pricing, delivery costs, budgets, forecasting, and financial reporting.
- Act as an escalation point for complex delivery challenges and drive timely resolution of customer concerns.





Process Improvement and Scalable Delivery Operations
- Develop and maintain delivery playbooks, service catalogs, scoping frameworks, estimation models, project templates, and standard operating procedures.
- Identify opportunities to standardize and automate repeatable delivery activities, including the use of AI-enabled workflows and technology solutions.
- Improve implementation efficiency by reducing manual effort, minimizing rework, and strengthening resource utilization.
- Establish performance metrics and reporting processes to monitor implementation speed, customer time to value, delivery quality, team productivity, and professional services profitability.
- Continuously evaluate delivery processes and implement improvements that support organizational growth and operational scalability.
- Build and manage external delivery partnerships to expand service capacity and provide access to specialized technical expertise when needed.

Qualifications

Required Qualifications

- 10+ years of progressive experience in enterprise software, SaaS implementation, professional services, technical delivery, or a related field.
- 4–5+ years of experience leading technical delivery, implementation, or professional services teams.
- Demonstrated success managing complex enterprise customer implementations and large-scale technical delivery engagements.
- Experience developing Statements of Work (SOWs), project estimates, implementation plans, delivery schedules, and customer-facing commitments.
- Strong understanding of project management, resource planning, scope management, and delivery governance.
- Experience managing qualified services budgets, delivery costs, resource utilization, forecasting, and financial performance.
- Proven ability to improve delivery processes, operational efficiency, and organizational scalability while balancing customer expectations and commercial objectives.
- Strong people management and leadership capabilities, including team development, performance management, and resource planning.
- Excellent communication, negotiation, and stakeholder management skills, with the ability to engage confidently with senior customer executives and internal leadership.
- Strong analytical, organizational, prioritization, and problem-solving skills.
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, Project Management, or a related discipline, or equivalent professional experience.

Preferred Qualifications
- Experience in industrial software, digital twin technologies, reality capture, spatial data, or asset-intensive industries.
- Experience delivering enterprise SaaS platforms and complex technology integrations.
- Familiarity with cloud-based software environments, data management, and enterprise system deployments.
- Experience implementing AI-enabled workflows, automation tools, and scalable service delivery processes.
- Project Management Professional (PMP), PRINCE2, or equivalent project or program management certification.
- Experience building and managing external technical delivery partnerships or specialized service provider networks.

📌 Head of Solution Delivery (Calgary)
🏢 Frederick Fox
📍 Calgary