Optimize digital customer experiences and marketing programs with Superior Propane, using analytics, testing, and customer insights. This hybrid-eligible role initially supports GTA-based employees remotely.

Reporting to the Senior Marketing Manager, Brand and Communications, this specialist executes customer-facing digital experiences across the United States and Canada. The work includes customer communications, onboarding, engagement, and self-service improvements. Success depends on digital analytics, customer journey activities, personalization, and cross-functional collaboration.

Key Responsibilities:

- Execute and optimize portals, mobile applications, and self-service tools
- Deliver onboarding, activation, and digital adoption programs
- Manage communication calendars and coordinated customer contact plans
- Analyze feedback, behavioural insights,



and journey performance data
- Run testing across communications, content, and digital touchpoints

Requirements:

- Bachelor's degree in marketing, business, communications, or related field
- Five-plus years in digital or customer marketing disciplines
- Experience using analytics and customer insights for optimization
- Experience supporting customer-facing digital platforms and self-service
- Experience with testing, experimentation, personalization, or optimization

Bring digital marketing, customer journey, and analytics expertise to improve Superior Propane engagement, adoption, satisfaction, and retention.

📌 Digital Customer Experience Specialist (Ottawa)
🏢 Superior Propane
📍 Ottawa