Solve complex B2B customer issues for Teleperformance in Toronto, using analytical thinking, CRM systems, and robust written communication skills.

As a Customer Support Specialist II, you will support a supplier serving dental offices with home care products. The position requires customer service or B2B support experience, account expertise, and operational accuracy. You will act as an escalation point for customer concerns while maintaining service continuity.

Key Responsibilities:

- Resolve returns, credits, delivery discrepancies, and order issues
- Maintain customer master data and account linkages
- Support distributors, group channels, and multi-location accounts
- Process email orders and chat or email queues
- Route adverse events and complex customer concerns

Requirements:

- One to two years of customer service or B2B support experience
- Ability to resolve complex issues from start to finish
- Strong analytical and problem-solving skills
- Experience with layered customer accounts or B2B support
- Proficiency in CRM and case management tools

Bring B2B account support, CRM proficiency, and customer-focused problem-solving to Teleperformance's Toronto operation.

📌 B Customer Support Specialist II (Toronto)
🏢 Teleperformance
📍 Toronto