24/7/365 infrastructure monitoring defines this BMO Support Analyst role, focused on service restoration, technical triage, and operational reliability.

Working within BMO's Technology group, you will manage day-to-day activities for mission-critical systems while meeting service level agreements. The position spans infrastructure, applications, security, network, storage, and messaging services. It also calls for analysis of operational issues, recommendations, regulatory participation, and collaboration across bank teams.

Key Responsibilities:

- Monitor systems through automated tools and environmental instrumentation
- Ensure service restoration while meeting service level agreements
- Analyze operational issues and recommend business-aligned solutions




- Develop knowledge assets for technology operations
- Participate in internal and external regulatory inspections

Requirements:

- Four to seven years of relevant work experience
- Exchange 2019 or Exchange Online hands-on experience
- Experience with email security and hygiene products
- Knowledge of TCP/IP, DNS, SMTP, and messaging protocols
- Solid Configuration and Release Management knowledge

Use infrastructure monitoring, incident analysis, messaging, and ITIL expertise to strengthen BMO's mission-critical service delivery.

📌 IT Infrastructure Incident Analyst (Toronto)
🏢 BMO
📍 Toronto