Overview

Languages

English

Education

- Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Computer hardware or software retailer/wholesaler
- Help desk
- Private company, corporation or industry

Responsibilities

Tasks

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents

Experience and specialization

Computer and technology knowledge

- MAC
- Device drivers
- Networking software




- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Programming software
- Mapping and data visualization software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks

Additional information

Security and safety

- Criminal record check

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking

Benefits

Health benefits

- Dental plan
- Health care plan
- Vision care benefits

Financial perks

- Group insurance benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)

Other benefits

- Free parking available

📌 help desk technician (Charlottetown)
🏢 Combat Computers This link will open in a new window
📍 Charlottetown