Overview The Helpdesk Administrator provides responsive IT support, helping users resolve technical issues and return to work with minimal disruption. The role combines transparent communication and customer service with practical troubleshooting across workplace devices, software, operating systems, and networks.

DUTIES:

- Coordinate office activities and operations in order to secure efficiency and compliance to company policies
- Manage phone calls and correspondence.
- Manage travel arrangements, appointments and the likes for the management team.
- Support budgeting and maintain client databases; track accounts; oversee the invoice workflow.
- Submit timely reports and prepare presentations or proposal.
- Coordinating with IT staff to repair or replace malfunctioning equipment

REQUIREMENTS AND SKILLS

- Proven Helpdesk administrator or relevant role experience.
- Good written and verbal skills.
- Proficiency in Microsoft Office and aptitude to learn new software and systems.
- Familiarity with office management procedures and basic accounting principles

Pay: $24.00-$26.00 per hour Expected hours: 40.0 per week

Benefits

- Commuter benefits
- Company events

Work Location: In person

📌 Helpdesk Administrator (Vancouver)
🏢 AXIS Insurance
📍 Vancouver