Plant Quality Manager We are seeking an experienced Quality Manager with 10+ years of progressive manufacturing quality leadership experience to lead all aspects of quality performance across manufacturing operations, supplier quality, customer quality, new product introduction, and quality management systems.

The successful candidate will be responsible for developing and executing the organization's quality strategy while ensuring compliance with customer, regulatory, and business requirements. This role serves as the senior quality leader responsible for multiple factories, direct resources and execute strategy in Quality Engineering, Supplier Quality, Quality Systems, Auditing, Quality Analytics, and Inspection functions while driving operational excellence, customer satisfaction, and continuous improvement throughout the organization.

The ideal candidate possesses strong expertise in manufacturing quality, supplier quality, customer quality, APQP, quality systems, auditing, compliance, and strategic leadership. The Quality Manager will partner with Operations, Engineering, Supply Chain, Program Management, and Executive Leadership to improve performance, reduce risk, and ensure quality remains a competitive advantage.

Key Responsibilities Quality Leadership & Strategy

Develop and execute the organization's quality strategy, objectives, and performance goals.

Lead Quality Engineering, Supplier Quality, Quality Systems, Auditing, Quality Analytics, and Inspection functions.

Establish quality governance, performance reviews, and improvement roadmaps.

Build organizational capability through coaching, mentoring, and succession planning.

Lead quality transformation initiatives and foster a culture of accountability,



compliance, and continuous improvement.

Manufacturing, Supplier & Customer Quality

Drive improvements in DPU, FPY, NCRs, COPQ, warranty, field quality, and customer satisfaction.

Oversee deployment and effectiveness of PFMEAs, Control Plans, process controls, inspection strategies, and corrective actions.

Lead supplier quality activities including qualification, APQP, PPAP, audits, supplier development, and supplier corrective actions.

Serve as the senior escalation point for customer quality concerns, containment activities, root cause investigations, and corrective actions.

Partner with Operations, Engineering, and Supply Chain to improve quality, reliability, and process capability.

New Product Introduction & APQP

Oversee quality planning activities for new product development and launch programs by working with NPI Quality Team.

Ensure execution of APQP, PFMEA, Control Plans, MSA, process validation, and PPAP requirements.

Participate in design reviews, risk assessments, manufacturing readiness reviews, and launch reviews.

Ensure quality requirements are incorporated throughout the product development lifecycle.

Quality Systems & Compliance

Serve as the executive owner of the Quality Management System (QMS).

Ensure compliance with ISO 9001, customer requirements, internal policies,



and applicable standards.

Oversee Management Review, CAPA, document control, audit management, training compliance, and risk management processes.

Support customer audits, certification audits, and external assessments.

Monitor QMS effectiveness and drive continual improvement initiatives.

Performance Management & Organizational Support

Lead and manage a team of quality professionals for the campus comprising of multiple factories in the region.

Establish and review enterprise quality metrics, dashboards, scorecards, and reporting systems.

Monitor trends related to quality performance, supplier performance, customer complaints, audit findings, and corrective action effectiveness.

Present quality performance, business risks, and improvement initiatives to executive leadership.

Participate and deliver quality metrics, action plans, and project updates in critical operational and customer-facing reviews.

Mentor and guide quality teams on quality tools, methodologies, leadership, and business performance improvement.

Technical Competencies Robust working knowledge of:

Quality Management Systems (QMS), ISO 9001, APQP, PPAP, PFMEA, Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), Supplier Quality Management, Customer Quality Management, Corrective and Preventive Action (CAPA), Quality Auditing, Reliability Engineering, Risk Management, Root Cause Analysis, Cost of Poor Quality (COPQ), and Continuous Improvement methodologies.

Demonstrated proficiency in:

Strategic quality leadership, manufacturing quality improvement, customer quality management, supplier quality deve

📌 Plant Quality Manager (Winnipeg)
🏢 Johnson Controls International
📍 Winnipeg