The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

This position offers a salary range of 25$/h-28$/h, depending on skills and experience

Responsibilities

- Offer exceptional customer service at all times .
- Answer inbound client calls to promote the product lines offered by the company or propose alternatives .
- Participate in outbound call campaign.
- Sales support
- Clerical task
- Provide solutions to customer issues and concerns in a professional and courteous manner.
- Maintain favorable relationships with the customer to encourage repeat and future business.
- Enter all client orders in the system .
- Follow-up on order and delivery statuses when required by the client .
- Perform inventory searches within our network and with external suppliers when required .
- Assist Sales Team and support coworkers in executing certain tasks .
- Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
- Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
- All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors

- Technical background:



Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
- Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
- Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
- Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
- Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
- You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on recent challenges and be part of a reputable and experienced team, then you are the person we are looking for!
- Having experience in the tire industry is an asset.

Candidates who are interviewed will receive an update within 45 days of their final interview.

We may use AI-assisted tools to support parts of the hiring process; all final decisions are made by our recruiting team

📌 Customer Service Representative (Etobicoke)
🏢 Groupe Touchette
📍 Etobicoke