Job Summary:

We are looking for an IBMS (Operative BMS) Support Analyst to provide application support in a helpdesk environment. The ideal candidate should have experience troubleshooting application issues, working with SQL databases, handling incidents, and supporting business operations across scheduling, ad sales, traffic, and billing modules.

Key Responsibilities:

- Provide L1/L2/L3 application support for IBMS (Operative BMS).

- Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.

- Handle incidents, service requests, and user queries using ticketing tools.

- Perform SQL-based troubleshooting, data validation, and database fixes.

- Investigate data inconsistencies and system integration issues.

- Conduct root cause analysis (RCA)



and ensure compliance with SLAs.

- Support user access, system configurations, and minor enhancements.

- Collaborate with sales, traffic, finance, and technical teams to resolve issues.

Required Skills:

- Experience supporting IBMS (Operative BMS) applications.

- Knowledge of SQL and database troubleshooting.

- Experience with incident management and ticketing tools.

- Robust troubleshooting and problem-solving skills.

- Good communication and stakeholder management skills.

- Ability to work in a support environment and meet SLA requirements.

📌 IBMS (Operative BMS) Support Analyst (Toronto)
🏢 TEKGENCE
📍 Toronto