Lead memorable beauty experiences at Rennaï by combining client service, haircare expertise, and skincare knowledge in luxury retail. Shape personalized self-care moments. As Experience Manager, you will lead in-store employees across Rennaï’s Revitalize haircare and Rejuvenate skincare realms. Reporting to the Senior Manager, Sales and Services, you will elevate client journeys, plan services, and strengthen commercial performance. The role combines leadership, coaching, brand partnerships, and performance analysis. Key Responsibilities:

Develop clienteling strategies that increase retention and lifetime value Plan haircare and skincare consultations, rituals, and diagnostics Manage bookings, budgets, logistics, timelines, and vendor relationships Train and coach teams on products,



services, selling, and clienteling Analyze sales data, feedback, conversion, and average basket size Requirements:

Seven or more years in luxury retail service roles Robust haircare or skincare expertise and client understanding Experience leading, developing, and training diverse teams Excellent communication, organization, and project management skills Flexibility for evenings, weekends, and holidays Bring luxury beauty leadership, service planning, and haircare and skincare expertise to Rennaï’s client-focused experiences.

📌 Luxury Beauty Experience Manager (Winnipeg)
🏢 Rennaï
📍 Winnipeg