Lead service operations, logistics, and support performance through strategic execution, workflow oversight, and process improvement for a home goods client. Keller Executive Search is recruiting a Head of Operations for a client in home goods and appliance services. This senior leadership role oversees repair, warranty, customer support, inventory, supplier relationships, and service quality reporting. The leader partners with executives on growth and budgeting plans while strengthening management capability. Key Responsibilities:

Own operational strategy across service and logistics teams Oversee repair, warranty, and customer support workflows Manage parts inventory and supplier relationships Set service quality and turnaround time reporting Build and mentor the management team Requirements:

Bachelor's degree in business, operations, or engineering Eight or more years of operations experience Senior leadership experience in operations Understanding of service operations and inventory management Robust financial, analytical, leadership, and communication skills Apply operational leadership, service expertise, and analytical strength to improve performance across appliance services and logistics.

📌 Head of Service Operations (Mary's Harbour)
🏢 Keller Executive Search
📍 Mary's Harbour