Shape insurance operations at PPI, an independent subsidiary of iA Financial, through workflow leadership, service standards, and advisor-focused support. Alberta travel is required.

This Manager, Business Operations leads Current Business, Policy Service, and Office Coordination teams across Alberta. The work combines insurance distribution knowledge with performance management, reporting, audits, and process improvement. You will partner with Sales leadership, support consistent regional practices, and help employees navigate evolving priorities and operational updates.

Key Responsibilities

Provide leadership for regional workflow and service delivery

Partner with Sales leadership on advisor concerns and priorities

Implement controls and feedback mechanisms for performance monitoring





Conduct monthly operational audits and identify improvement opportunities

Lead employees through changing processes and business priorities

Requirements

10+ years in insurance with life insurance administration knowledge

Understanding of insurance distribution and marketing or sales environments

Experience hiring, coaching, and developing employees

Ability to manage competing priorities and tight deadlines

Professional discretion, integrity, and confidentiality handling

PPI seeks an insurance operations leader who strengthens service consistency, advisor collaboration, employee development, and operational accuracy.

📌 Insurance Operations Manager PPI (Winnipeg)
🏢 iA Financial Group (Industrial Alliance)
📍 Winnipeg