Explore emerging healthcare channels, from online pharmacies to telehealth and virtual care, using innovation leadership and market insights. This adaptable Burlington role requires monthly office attendance. The Manager, Consumer Experience identifies compliant opportunities across digital healthcare platforms and evolving Canadian consumer behaviours. The position develops business cases, pilot recommendations, measurement frameworks, and test-and-learn initiatives. It partners with the Senior Manager, Patient Experience and cross-functional stakeholders to advance scalable approaches. Key Responsibilities:

Scan Canadian markets for emerging channels, models, and behaviours Assess online pharmacy and healthcare platform opportunities Develop business cases, pilot recommendations,



and measurement frameworks Lead compliant test-and-learn initiatives with selected partners Advance innovative approaches through the Innovation Governance Board Requirements:

Experience identifying, assessing, and activating new consumer channels Knowledge of online pharmacy, telehealth, virtual care, or digital health models Experience developing innovation business cases and scalable marketing approaches Working knowledge of Canadian pharmaceutical regulatory requirements preferred Ability to manage cross-functional governance, stakeholders, and multiple priorities Shape compliant consumer discovery, education, engagement, and connection to care through emerging healthcare platform marketing models.

📌 Healthcare Channel Innovation Manager (Winnipeg)
🏢 Boehringer Ingelheim
📍 Winnipeg