Join the Team at Upper James Toyota!

Upper James Toyota, part of Parkway Motors Auto Group, is looking for an organized, detail-oriented Internal Service Writer to join our busy Service Department. With over 45 years serving the Hamilton community, Parkway Motors Auto Group is committed to providing a positive workplace where employees feel valued and supported. We're proud that our company achieved nearly 83% in our 2026 Work Well-Being Survey, reflecting our ongoing commitment to employee satisfaction and positive workplace change.

What We Offer

At Upper James Toyota, we believe great people make great dealerships. We offer:

- Competitive annual salary of $43,000–$45,000
- Comprehensive health and dental benefits
- Long-term disability coverage
- Health Spending Account for eligible long-service employees
- Employee and Family Assistance Program
- Employee vehicle purchase and service discounts through our Parkway Perks program
- Ongoing training and professional development
- Opportunities for growth opportunities within our four-dealership automotive group
- Employee appreciation events and recognition programs
- A supportive, team-focused workplace where employee feedback matters

About the Role

As our Internal Service Writer, you will coordinate the preparation of new and used vehicles, ensuring inspections, repairs, accessories, and reconditioning work are completed accurately and on schedule. Working closely with our Sales, Service, Parts, and Accounting teams, you'll help keep vehicle preparation running smoothly and ensure our customers' vehicles are ready when promised.

What You'll Do

- Create, manage, and close internal repair orders using our PBS dealership management system.
- Coordinate new vehicle pre-delivery inspections (PDIs), used vehicle safety inspections, and reconditioning.
- Monitor vehicle delivery schedules and ensure preparation work is completed on time.




- Review vehicle inspection reports, prepare repair estimates, and coordinate approved work.
- Schedule and follow up on repairs, detailing, accessory installations, and outside vendor services.
- Work with technicians and the Parts Department to track repair progress and parts availability.
- Ensure technician labour operations, purchase orders, and internal repair order documentation are accurate.
- Verify outstanding recalls and manufacturer campaigns.
- Coordinate with Sales and Service teams to resolve scheduling challenges and keep vehicle deliveries on track.
- Ensure internal repair orders are properly completed and charges accurately allocated.

What We're Looking For

- Previous experience in an automotive dealership, service department, or administrative coordination role is preferred.
- Valid Ontario "G" Drivers License
- Experience with PBS or a similar dealership management system is an asset.
- Excellent organizational skills and the ability to manage multiple priorities and deadlines.
- Strong attention to detail, particularly when handling work orders, documentation, and scheduling.
- Confident communication skills and a collaborative, team-oriented approach.
- Comfortable working with computers and learning new systems.
- A proactive problem-solver who takes ownership of their work and follows through.
- A commitment to providing excellent internal and external customer service.

Ready to Join Our Team?

If you're organized, enjoy keeping things moving, and take pride in helping a team deliver great results, we'd love to hear from you! Apply today and become part of the Upper James Toyota team!

We are an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the recruitment and selection process.

Please apply with a resume, no phone calls or walk-ins. Only candidates selected for an interview will be contacted.

#INNH

📌 Internal Service Writer (Canada)
🏢 Upper James Toyota
📍 Canada