Transform enterprise onboarding at Deliverect through AI-driven automation, scalable frameworks, and cross-functional leadership across the Americas. As Head of Customer Delivery, you will empower regional implementation teams to deliver consistent outcomes at scale. Your work spans complex integrations, partner resolution, executive escalations, and collaboration with Product, Engineering, Support, Sales, and Partnerships. This full time role is hybrid, with three office days and two home days. Key Responsibilities:
Refine Mid-Market and Enterprise onboarding frameworks Introduce AI automation to reduce manual delivery work Mobilize teams without direct line authority Unblock POS, payment, and logistics integrations Provide executive visibility into regional risks Requirements:
Degree in business, technology, or equivalent experience Technical fluency across APIs and multi-party environments Cross-functional leadership and persuasion skills Spanish fluency preferred for LATAM engagements Consulting or SaaS delivery scaling background preferred Lead Deliverect’s delivery transformation with AI automation, enterprise integrations, and cross-functional influence across North and Latin America.