Shape VIP arrivals and Concierge service at Fairmont Chateau Lake Louise while creating personalized experiences in Banff National Park. This Guest Experience Manager leads VIP Services, Concierge, Suite Experience programs, and daily Guest Relations operations. The manager coordinates preferences, amenities, special occasions, and memorable activities for VIPs, Suite guests, and repeat visitors. Solid partnerships with operational departments, tourism operators, and the Resort Adventure Center support the resort’s lifestyle offerings. Key Responsibilities:
Plan daily VIP, Suite, repeat guest,
and occasion arrivals Lead Concierge teams focused on destination expertise Curate bespoke itineraries and premium local experiences Partner with tourism operators and experience providers Ensure experiences meet Fairmont, Forbes, and LQA standards Requirements:
Five years of leadership experience in luxury hospitality Proven VIP management and service recovery expertise Knowledge of TrustYou and guest satisfaction metrics Demonstrated financial acumen and operational management skills Experience with guest experience technology and equivalent PMS Use Concierge leadership, VIP coordination, and destination expertise to deliver memorable guest experiences at Fairmont Chateau Lake Louise.