Samsara’s remote Canada team needs an IoT-focused Customer Success Manager skilled in executive communication and operational problem-solving.

This enterprise role partners with customers using Samsara’s platform for fleets, utilities, transportation, and other physical operations. You will translate platform capabilities into workflow improvements, remove barriers to business value, and connect internal teams around customer outcomes. The work combines strategic consulting, account management, and technical product guidance.

Key Responsibilities

Ensure customers improve operational safety, efficiency, and sustainability

Understand customer operations and recommend workflow changes

Remove barriers to achieving agreed business value





Lead executive reviews and align upcoming customer goals

Champion Samsara cultural principles across global teams

Requirements

Four-plus years in senior Customer Success or strategic consulting

Enterprise SaaS experience is preferred

Solutions-oriented approach with robust problem-solving ability

Diplomacy, tact, and poise during customer issues

Bachelor's degree and up to 25% travel availability

Use IoT platform knowledge, strategic consulting, and customer communication to help Samsara customers achieve measurable operational outcomes.

📌 IoT Enterprise Account Success Manager (Winnipeg)
🏢 Samsara
📍 Winnipeg