Role Summary The Support Specialist installs, configures, and supports technology for CCS Group of Companies and CCS Information & Technology customers. The role combines hands-on equipment and infrastructure work with first-line help desk support, user communication, and escalation.

Key Responsibilities

1. Equipment Setup and Infrastructure Installation

- Prepare, configure, deploy, and test desktops, laptops, mobile devices, monitors, printers, phones, and related peripherals using approved standards.
- Install approved applications, updates, and endpoint management tools; assist with user onboarding, device handover, offboarding, and equipment recovery.
- Install and organize racks, cabinets, patch panels, switches, wireless access points, and related equipment under technical direction.
- Route, secure, terminate, label, and test approved structured copper cabling within training and authorized scope; document outlets, patch panels, and test results.
- Keep cabling orderly, maintain port and device records, and test equipment before handover.
- Assist with office moves, workstation changes, and commercial audio/visual, communications, surveillance, and other integrated technology installations.

2. Help Desk and User Support

- Provide courteous remote and on-site support to customers and CCS employees for hardware, software, Microsoft 365, printing, connectivity, and access issues.
- Log, categorize, and prioritize tickets by impact and urgency; work toward agreed response and resolution targets and communicate delays promptly.
- Troubleshoot methodically, record symptoms and actions taken, and resolve issues within assigned access and technical capability.
- Escalate complex, recurring, security-related, or service-critical issues to the appropriate specialist with clear notes, diagnostic results, and business impact.
- Follow escalated tickets through to resolution,



coordinate with colleagues or approved vendors, update users, and confirm service is restored before closure.

3. Security Documentation and Team Support

- Follow security, privacy, and access-control procedures; verify identity for account requests and protect customer, employee, and patient information encountered during support.
- Apply approved updates within assigned authority; promptly report suspected security incidents.
- Maintain accurate ticket notes, asset and stock records, installation documentation, and knowledge-base articles; follow approved equipment return and data-disposal procedures.
- Coordinate site visits and project tasks, explain basic system use to users, flag recurring problems, and suggest practical service improvements.

Skills and Experience

Required Technical Skills

- Practical understanding of computer hardware, peripherals, Windows, and common business applications, with willingness to learn macOS support.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, Ethernet, Wi-Fi, and common connectivity troubleshooting; experience with the Ubiquiti UniFi platform, including wireless, cameras, and access control.
- Ability to follow installation instructions, use basic hand tools safely, and carry out structured troubleshooting and functional checks.
- Experience with NinjaOne and Microsoft 365 administration, including Entra ID, Intune, and Exchange.
- Experience using agentic tools such as Codex or Claude Code and writing clear technical documentation; relevant skills may come from education, training,



work, or hands-on projects.

Required Professional Skills

- Transparent communication, patience, and a customer-service approach with users of different technical abilities.
- Good organization, attention to detail, and follow-through across competing support and installation tasks.
- Sound judgment about when to ask for help, respect for confidentiality, and willingness to learn and work as part of a team.

Additional Assets

- Experience with help desk ticketing, remote support tools, asset management, macOS, or managed IT services.
- Exposure to structured cabling, network equipment, unified communications, or commercial AV systems.
- Relevant IT or cabling training and certifications are assets, rather than prerequisites.
- IT support experience in medical environments is preferred but not required.

Compensation and Benefits

- 4 weeks PTO and flexible hours
- Company cellphone
- Benefits after 90 days

Working Conditions

- Travel throughout Canada and a valid driver's licence are required. Work combines desk-based support with hands-on tasks at CCS and customer sites.
- Equipment handling and installation using appropriate tools, assistance, and safe work practices; follow site access, safety, and infection-prevention requirements where applicable.
- Perform only work for which training and authorization are in place; refer electrical, specialized, or other restricted work to appropriately qualified personnel.

CCS Information & Technology delivers solutions beyond traditional IT services. The successful candidate must be willing to learn and expand their skills across integrated technologies; prior experience in every supported system is not required Pay: $60,000.00-$80,000.00 per year

Benefits

- Company events
- Extended health care
- Paid time off

Work Location: In person

📌 IT Support Specialist (Windsor)
🏢 CCS Engineering u0026 Construction
📍 Windsor