Role: Bilingual IVR Automation tester

Location: Toronto ON (Hybrid)

Terms: Full Time

Total Experience: 4-6 years

Role Description:

- Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.
- The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
- Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.
- The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
- Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
- The role also includes test planning, test data preparation,



regression suite creation, SITUAT production validation, and environment coordination.
- Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from setting issues, and support defect triage.

• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

- Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

📌 IVR Automation tester (Toronto)
🏢 Epsilon Solutions
📍 Toronto