IVR Tester (Genesys) (Canada)

IVR Tester (Genesys) (Canada)

06 Nov
|
Coforge
|
Canada

06 Nov

Coforge

Canada

Role: IVR Tester

Workplace type: Remote

Duration: Long term

Job Descripton:

- Hands-on experience creating and executing API payloads in Postman
- Experience testing Genesys call flows from the Genesys UI perspective, rather than through phone calls
- Working/Testing knowledge of the Genesys UI, including checking call status, agent scripts, and secured messages
- Working/Testing knowledge of CRM integration to Genesys
- Working/Testing knowledge of chatbots and live-agent interactions

📌 IVR Tester (Genesys) (Canada)
🏢 Coforge
📍 Canada

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