About Optimum Retailing

Optimum Retailing is a retail technology company that helps businesses optimize their retail operations through innovative software solutions. Our platform empowers retailers to streamline processes, improve store execution, and make smarter business decisions.

We're a collaborative, fast-paced team passionate about technology, problem-solving, and delivering exceptional customer experiences.

About the Role

We're looking for a motivated, detail-oriented, and tech-savvy Junior Account Manager to join our growing team!

This is an exciting opportunity for someone looking to build a career in Account Management, Customer Success, or SaaS technology. You'll gain hands-on experience working with customers, supporting software implementations, troubleshooting challenges, and helping businesses get the most out of our platform.

Working closely with our Account Management, Customer Success, Product, and Sales teams, you'll play an important role in ensuring our customers are successfully onboarded, supported, and set up for long-term success.

This is an entry-level, hands-on position with opportunities for professional development and career advancement into a full Account Manager role.

What You'll Do

Customer Onboarding & Implementation

- Support the onboarding and implementation of new customers, ensuring a smooth transition onto our platform.
- Assist with software configuration, customer data uploads, and account setup.
- Participate in customer onboarding meetings, product demonstrations, and training sessions.
- Track implementation milestones and coordinate deliverables to keep projects on schedule.

Customer Support & Account Management
- Serve as a point of contact for customer inquiries, providing timely and professional assistance.
- Troubleshoot common software issues and coordinate with technical teams to resolve more complex challenges.
- Support Account Managers with customer communications, meeting preparation, project tracking, and follow-ups.
- Build positive relationships with customers while helping them maximize the value of our software.

Platform Configuration & Data Management
- Maintain and validate customer information, including product, store, fixture, and merchandising data.
- Assist with creating and rendering store layouts, floor plans,



and fixtures based on customer requirements.
- Ensure customer environments are accurately configured and ready for deployment.
- Identify data discrepancies and collaborate with internal teams to resolve them.

Sales & Business Development Support
- Research prospective customers and identify potential business opportunities.
- Assist with outbound outreach campaigns through email and telephone.
- Coordinate discovery meetings, product demonstrations, and follow-up activities.
- Maintain accurate CRM records and support the preparation of proposals and presentations.

Product Knowledge & Continuous Improvement
- Develop a strong understanding of Optimum Retailing's software products and capabilities.
- Participate in ongoing product training, testing, and professional development.
- Document customer feedback, feature requests, and software issues for internal teams.
- Collaborate with Product, Development, QA, and Customer Success teams to improve the customer experience.

What We're Looking For We're looking for someone who is curious, organized, and eager to learn. You don't need to know everything about retail technology on day one, but you should be excited about learning current software, solving problems, and working with customers.

Qualifications & Skills

- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- A proactive, solutions-oriented approach to problem-solving.
- Comfortable learning and navigating new software and technology.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong interpersonal skills and a customer-first mindset.
- Proficiency with Microsoft Office applications.
- Ability to work independently while collaborating effectively with a team.

Nice to Have

- Previous experience in customer service, account coordination, customer success, or technical support.
- Familiarity with SaaS platforms,



CRM systems, or retail technology.
- Experience with data management, software implementations, or project coordination.
- Exposure to retail operations, merchandising, or store planning.

What Makes You a Great Fit You'll thrive in this role if you:

- Enjoy solving problems and figuring out how things work.
- Are comfortable communicating with customers and building relationships.
- Have a natural curiosity for technology and software.
- Take ownership of your work and follow through on commitments.
- Pay attention to the small details while keeping the bigger picture in mind.
- Enjoy working with different teams and learning new skills.
- Are motivated to grow professionally and take on greater responsibilities over time.

Why Join Optimum Retailing? At Optimum Retailing, you'll have the opportunity to develop valuable technical, operational, and customer relationship skills while working with an experienced and supportive team.

You'll gain

- Hands-on experience: Work directly with customers and gain practical experience with SaaS technology and software implementations.
- Career development: Build the skills and product knowledge needed to advance into an Account Manager position.
- Cross-functional exposure: Collaborate with teams across Customer Success, Product, Technology, and Sales.
- Meaningful work: Play an active role in helping customers succeed and improving their experience with our platform.
- Continuous learning: Expand your knowledge through product training, mentorship, and real-world experience.

Additional Information Occasional travel may be required for customer meetings, software implementations, training sessions, trade shows, and other business activities.

Ready to Grow Your Career?

If you're a motivated self-starter who enjoys technology, working with people, and solving problems, we'd love to hear from you!

Apply today to join the Optimum Retailing team and take the next step in your career.

Pay: $53,000.00-$58,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Work Location: Hybrid remote in Toronto, ON M5J 2P1

📌 Junior Account Manager (Toronto)
🏢 RMS Retail
📍 Toronto