Junior Dispatcher / CSR

Location: Fort McMurray, AB

Company: Oil City Express

About Us

Oil City Express is a fast-paced, asset-based freight transportation company out of Fort McMurray. We specialize in time-sensitive freight and hotshot services supporting oil & gas, industrial, commercial, and retail clients at intown businesses, individuals and oil sands sites.

We are looking for a reliable, detail-oriented Junior Dispatcher / CSR to support daily operations in a key role within our team, reporting to the Senior Dispatcher / Assistant Manager.

What You’ll Be Doing

- Answer and manage/route incoming customer calls and emails
- Call hold for pickup freight customers to inform them their freight has arrived
- Coordinate daily freight pickups to our Edmonton dock
- Provide customer quotes and handle billing/invoicing
- Track shipments and resolve customer service issues
- Load/unload walk in customers at depot (some boxes may be heavy up to 50 lbs and sometimes will need to use forklift)
- Provide backup coverage for Senior Dispatcher and other CSR roles as needed
- General misc admin duties
- Eventually assist in planning daily loads for Fort McMurray drivers
- Eventually prepare driver manifests and dispatch instructions for drivers to coordinate outgoing deliveries

What We’re Looking For

- Strong organizational and multitasking skills
- Someone who takes initiative to learn the job while training




- Ability to work in a fast-paced, deadline-driven environment
- Excellent communication and problem-solving ability
- High attention to detail (errors can cost money in this role)
- Comfortable using computers, Excel, and dispatch systems
- Previous experience in transportation/logistics in similar roll is an asset (preferred)
- Ability to work half a day every second Saturday morning from 6am to 11am
- Forklift experience / certification

What You’ll Get

- Competitive hourly pay (based on experience)
- Stable, full-time position
- Future potential opportunity for growth into higher-level dispatch/CSR role
- Hands-on training with experienced dispatch and operations staff
- Greenshield benefits program after 90 days (co-paid premiums)

Significant This is not a passive admin role. You will be actively involved in supporting daily operations and decision-making. We are looking for someone who can take ownership, think ahead, and support a busy dispatch and CSR environment in which attention to detail and ability to multitask is very important.

Apply

Submit your resume and references through Indeed or by email to [email protected] (we do not accept phone calls.)

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Work Location: In person

📌 Junior Dispatcher/CSR (Fort McMurray)
🏢 Oil City Express
📍 Fort McMurray