We are seeking a knowledgeable and customer-focused Junior Technical Customer Support Specialist to join our growing EV charging and lighting team. In this role, you will serve as a frontline support contact for EV drivers, lighting customers, contractors, and distributors, addressing technical inquiries, troubleshooting network issues, and supporting backend operations.

The ideal candidate has strong technical aptitude, excellent communication skills in both English and French, and a solid understanding of EV charging infrastructure and LED lighting products.

Comprehensive in-house training will be provided on our EV charging and lighting products, backend systems, and support processes, equipping new team members, including students and recent graduates, with the knowledge needed to succeed and grow in the role.

Key Responsibilities

- Customer Support: Respond to inbound calls and emails from EV drivers, lighting customers, contractors, and distributors in a timely and professional manner.
- Technical Guidance: Explain complex technical concepts in clear, accessible language to help non-technical customers and partners understand and resolve their concerns.
- Backend Troubleshooting: Diagnose and resolve customer issues in real time using the backend EV charging management platform.
- Feedback Management: Document, categorize, and escalate technical feedback and recurring issues to the engineering and product teams.
- Partner Collaboration: Provide distributors with operational and troubleshooting guidance to support the smooth installation and operation of charging hardware.




- Lighting Troubleshooting: Diagnose installation, wiring, compatibility, dimming, and performance issues, guiding customers through clear, step-by-step solutions.
- Product & Specification Guidance: Assist customers in selecting suitable lighting products and understanding product specifications, including wattage, lumen output, colour temperature, and beam angle.
- Warranty & Returns: Review warranty claims and Return Merchandise Authorization (RMA) requests for EV charging and lighting products, and track recurring defects for the product and quality teams.

Key Qualifications & Requirements
- Bilingual Communication: Professional fluency in both English and French, with strong spoken and written communication skills.
- Academic Background: Currently pursuing or holding a degree or diploma in Electronics, Renewable Energy, Electrical Engineering, or a related engineering discipline, with a strong willingness to learn and grow in a rapid-paced technical environment.
- Availability & Eligibility: Recent graduates are especially encouraged to apply. Senior-year college or university students who can commit to a minimum of 20 hours per week are also welcome.




- EV Charging Knowledge: Practical knowledge of EV chargers and hardware components, along with a solid understanding of EV charging networks.
- Lighting Product Knowledge: Working knowledge of LED lighting products, including fixtures, lamps, drivers, and emergency lighting, as well as basic electrical wiring concepts.
- Technical Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot issues using software interfaces and backend platforms.
- Communication Skills: Excellent interpersonal and active-listening skills, with the ability to remain calm, patient, and solution-oriented when addressing customer concerns.

Preferred Qualifications (Nice to Have)
- Basic familiarity with AWS or other cloud-based platforms.
- Previous experience, including internships or co-op placements, in IoT, telecommunications, hardware customer support, commercial lighting, or the clean energy sector.

What We Offer
- Comprehensive In-House Training: Structured training on our EV charging and lighting products, backend systems, and support processes, providing the foundation needed to succeed without requiring prior industry experience.
- Hands-On Experience: Practical exposure to EV charging infrastructure and commercial LED lighting in a growing clean energy business.
- Professional Growth: Opportunities to expand your technical knowledge, develop your skills, and grow with the team.

Pay: $19.44 per hour

Work Location: In person

📌 Junior Technical Customer Support Specialist (Markham)
🏢 Turolight
📍 Markham