Position Summary:

The Learning Management Systems (LMS) Administrator is responsible for the administration, maintenance, optimization, and governance of the organization’s learning management system and associated training technology platforms. This role ensures the LMS effectively supports employee onboarding, technical training, competency development, mandatory training compliance, and ongoing professional development across the Grifols Canada Plasma centre network.

Position Objective:

The Learning Management Systems (LMS) Administrator oversees LMS configuration, user access, learning assignments, curriculum and learning path administration, training records, reporting, and system performance. They work closely with TOD, Operations, Quality, HR, Information Technology (IT) teams and other functional stakeholders, ensures that learning technology aligns with business requirements, internal policies and applicable regulatory expectations.

The role is accountable for maintaining reliable and traceable training records, delivering accurate and timely management reporting, supporting system enhancements and integrations, and identifying opportunities to improve the efficiency, usability, and effectiveness of learning processes. They will also support change management, user adoption, and CI initiatives to ensure the LMS remains a scalable and dependable platform for workforce training and qualification management.

Position Responsibilities:

- Manage the day-to day administration, maintenance, and operational performance of the LMS and associated learning technology platforms
- Collaborate with IT, Quality and Corporate Learning Teams on maintain user accounts, organizational structures, roles, permissions, learning assignments, curricula, courses and learning pathways.
- Ensure accuracy in training assignment rules based on job roles, departments, locations, responsibilities and other approved business criteria.
- Monitor system availability, functionality, data quality and user experience; coordinate with IT, software vendors and other technical support teams.
- Coordinate system upgrades, releases, enhancements, testing, and deployment activities in partnership with IT and relevant system owners.
- Manage vendor relationships, service requests, issue escalation, and system support activities within assigned responsibilities.
- Ensure training assignments, completions, assessment results, acknowledgements, and qualification records are captured and retained in accordance with approved procedures and applicable record-retention requirements.
- Establish and maintain controls for overdue training, incomplete assignments, expired qualifications, and outstanding assignments.
- Develop processes for managing training equivalencies,



exemptions, reassignment, retraining, and record corrections in accordance with approved policies and authorization requirements.
- Support Operations and Quality in preparing training documentation for internal audits, regulatory inspections, compliance assessments and investigations.
- Partner with Quality and IT to ensure LMS operates in accordance with applicable electronic record, data-integrity, security, and computerized system requirements.
- Partner with TOD, technical training and SMEs and functional leaders to publish, maintain, and retire approved learning content.
- Administer course catalogs, curricula, learning paths, training programs, assessments and prerequisite requirements.
- Coordinate course updates arising from revised SOPs, regulatory requirements, org changes, equipment deployments and recent operational processes.
- Establish consistent LMS standards for course naming, categorization, metadata, ownership, review dates and archival practices.
- Develop, maintain, and distribute LMS dashboards and reports the provide visibility into training completion, overdue assignments, competency records, and qualification status.
- Produce accurate and timely reporting for centre managers, regional leadership, corp functions and executive stakeholders.
- Analyze training trends to identify recurring compliance gaps, high-risk populations, overdue training patterns and opportunities for process improvement.
- Partner with TOD and Operations to develop metrics measuring training KPs ie. training completion, time to qualification, training cycle times, and learning program effectiveness.
- Partner with IT, HRIS, Quality and external vendors to maintain reliable interfaces between the LMS and relevant business systems.
- Coordinate assigned LMS testing and validation activities in accordance with the approved system lifecycle, risk assessment and applicable computerized system requirement.
- Ensure system changes are implemented through approved change control procedures and appropriate review and authorization.
- Identify opportunities to automate training assignments, notifications, reporting, and other administrative processes while maintaining appropriate controls.




- Play a role in defining and communicating best practice standards in the development of distance learning through the iteration of development guidelines and new learning technology innovations.
- Serve as the primary business contact for LMS administration and functional support within Canada
- Coordinate communications and user readiness activities for system release, new functionality, process changes, and platform enhancements.
- Monitor user feedback and system adoption to identify usability issues and opportunities to improve the learning experience.
- Identify and implement opportunities to simplify LMS processes, improve data quality, reduce administration workload and increase reporting efficiency.
- Evaluate emerging learning technology capabilities in collaboration with TOD, IT and other stakeholders.
- Develop project plans, timelines, requirements, risk assessments, and implementation documentation for assigned initiatives.

Required Skills, Qualifications and Experience:

Qualifications:

- Bachelors degree in Information Systems, Information Technology, Business Administration, Education Technology, or related discipline preferred.
- 3-5 years of experience in LMS administration, learning technology, HR systems, training operations, or related business systems support preferred.

Required Skills:

- LMS administrations, configuration, and troubleshooting
- Training-record governance and compliance monitoring
- Data integrity, reporting and analytical problem solving.
- Understanding of learning management processes and training lifecycle requirements
- Familiarity with computerized system lifecycle, testing, and change control practices.
- Strong organizational, project management, and prioritization skills.
- Cross-Functional collaboration with IT, HR, Quality, Operations and training teams

Experience:

- Demonstrated experience administering an enterprise LMS, including user management, learning assignments, curricula, reporting, and training record maintenance.
- Experience supporting a multi-site organization with complex organizational structures and diverse employee populations.
- Experience with system access controls, audit trails, and electronic record principles.
- Experience with system integrations, requirements gather, user acceptance testing, change control, or computerized system validation preferred.
- Experience with reporting tools, spreadsheets, data reconciliation, and dashboard development.

Pay: $105,000.00-$135,000.00 per year

Benefits

- Dental care
- Life insurance
- In office parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Learning Management: 2 years (preferred)

Work Location: In person

📌 Learning Management Systems (LMS) Administrator (Toronto)
🏢 Grifols Plasma Donation Center
📍 Toronto