Maintenance & Support Coordinator (Part-Time) RentSetGo Ltd. · Ottawa, ON Pay: $30/hour, plus on-site premium Job type: Part-time, permanent Schedule: Approximately 10 to 20 hours per week, flexible, with occasional after-hours emergency calls Work setting: Mostly remote, with regular visits to properties in Ottawa RentSetGo is a growing Ottawa property management company. We look after rental units for local and out-of-town owners, and we run the business on clear systems and clean records. We're hiring a part time Maintenance & Support Coordinator to be the first point of contact when a tenant reports a problem, and the person who makes sure it gets fixed properly, on budget, and with owner's approval.

This is a coordination role, not a trades role. Hands-on work is limited to minor items like replacing smoke alarm batteries. Everything else, you organize.

What You'll Do • Receive maintenance requests by ticket, email, telephone, and log them right away with property, unit, tenant, issue, photos, and access windows.

- Respond to tenants promptly, same day for urgent issues and within 24-48 hours for routine requests, and keep them updated until job is closed.
- Triage every request as emergency, urgent, or routine, and escalate appropriately.
- Prepare approval requests for owners with clear scope, recommended trade, estimated cost and timeline.
- Book work with our approved trades, verify licensing and insurance for new vendors, and confirm pricing before work starts.
- Coordinate access between tenants and trades following our access-control procedures.
- Confirm trade's arrival and completion, collect post-work photos, and verify with tenant that issue is resolved.
- Close out tickets with notes and photos, and send owners a completion update.
- Forward trade invoices to our admin team for payment.




- Conduct twice-yearly visual walkthroughs of each property, prepare written report with photos for owner, and coordinate any repairs identified.
- Flag repeat issues or patterns to management.

What We're Looking For • 2+ years in property management, maintenance coordination, dispatching, or a trades-adjacent office role.

- Highly organized and detail-oriented; you document as you go.
- Clear, friendly, firm communicator with tenants, contractors, and owners by phone and email.
- Practical understanding of residential plumbing, heating, and electrical issues, enough to triage and explain them.
- Cost-conscious and comfortable saying no to work that hasn't been approved.
- Valid Ontario driver's licence and your own car — you will be travelling to properties across Ottawa.
- Legally entitled to work in Canada.
- A clear police record check is required as a condition of employment. Nice to have • Bilingual English/French.
- Experience with BuildingStack or similar property management software.
- Background in a trade, construction, or a landlord/tenant setting.

What We Offer • $30/hour.

- Vacation pay and statutory holidays as per Ontario employment standards.
- Flexible schedule that fits around school, another job, or a growing family.
- Work from home for most of the role.
- Room to grow into a full-time property management position as our portfolio expands.
- Small team, direct access to the owner, no bureaucracy.

How to Apply Send your resume and a short note describing a maintenance problem you handled well from start to finish to [email protected], or apply through Indeed. RentSetGo Ltd. is an equal opportunity employer. Accommodations are available on request throughout the hiring process.

Pay: $30.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits

- Flexible schedule

Work Location: Hybrid remote in Ottawa, ON

📌 Maintenance & Support Coordinator (Ottawa)
🏢 RentSetGo Property Management]
📍 Ottawa