Overview

Ensure intensive customer support as the foundation for long-term customer relationships and retention in the nuclear sector. Responsible for overseeing quotations, technical clarification, documentation, project management from acquisition to delivery

Responsibilities

- Central contact person for customers, sales and internal departments

- Overseeing and maintenance of quotations, cost calculation, and price definition in coordination with GBU, GPB, and Sales

- Coordination of delivery dates, ITPs, FUD, FATs, and technical clarifications

- Review and approval of orders in the ERP system

- Preparation and execution of customer visits, kick-off meetings, and inspections together with the production site

- Support sales on technical clarifications with customers

- Project-related documentation and change management

- Organization and approval of deliveries as well as control and dispatch of customer-specific invoices

- Point person for coordination all nuclear inquiries, quotations, activities, and execution

- Assist QA in updating project specific documentation(s) to support nuclear business

- Partner with our nuclear department in Germany; alignment, collaboration, and coordination

- Training of sales staff on markets, applications and specialized products (as applicable)





- Attend conferences, seminars, trade shows, meetings as required

- Understanding and continued education on nuclear standards, approvals, and industry expectations

- Frequent travel to client and production location required

- Deadline monitoring for project-specific tasks (internal/external)

- May perform other duties as assigned by Supervisor.

- Participate, as required, in Kaizen Events and other continuous improvement initiatives, which may involve limited overtime, physical activity, and presenting project outcomes or recommendations.

Qualifications

- MS Office (incl. MS Project), WIKA ERP-System

- Solid product knowledge and knowledge of nuclear-specific standards (preferred) and project documentation

- Mechanical Engineering degree and/or PMP preferred

- Self-motivated and able to work with minimal supervision

- Professional presentations skills

Pay: $85,000.00-$105,000.00 per year

Benefits

- Company events

- Dental care

- Disability insurance

- Employee assistance program

- Life insurance

- In office parking

- Paid time off

- RRSP match

- Tuition reimbursement

- Wellness program

Willingness to travel

- 25% (required)

Work Location: In person

📌 Market Segment Specialist - Nuclear (Oakville)
🏢 WIKA Instruments
📍 Oakville