ELM Medicine is seeking an experienced, organized and mature Medical Administrative Office Assistant to support the physician and ensure the smooth and efficient operation of the clinic.

This is a hands-on role for someone who is confident managing responsibilities independently, exercising sound judgment and taking ownership of their work with minimal supervision.

The successful candidate will bring strong medical office experience, professional discretion and the ability to balance compassionate patient service with the operational needs of a medical practice.

Key Responsibilities

- Manage day-to-day medical office administration, including scheduling, patient records, referrals and follow-up.
- Maintain accurate documentation using Accuro EMR.
- Manage patient communications and inquiries professionally.
- Support efficient clinic operations and maintain organized administrative workflows.
- Prioritize competing demands, resolve routine issues and ensure responsibilities are completed reliably.
- Recognize when matters require physician direction or authorization.

The Ideal Candidate

We are looking for someone who:

- Has sound judgment, professional confidence and a mature approach to their work.
- Works independently and takes initiative without requiring constant supervision.
- Demonstrates accountability,



reliability and follow-through.
- Balances empathy and compassion with appropriate skilled boundaries.
- Can manage challenging patient interactions calmly and professionally.
- Understands the importance of confidentiality, discretion and consistent application of clinic policies.
- Accepts feedback and works collaboratively while taking ownership of their responsibilities.

We value someone who knows how to be helpful to patients without overpromising, take initiative without overstepping their authority, and work independently while recognizing when guidance is needed.

Qualifications

- Two-year Community College diploma in Medical Office Administration, or equivalent education and experience.
- Minimum two years of recent medical administrative experience.
- Hands-on experience with Accuro EMR is required.
- Strong understanding of medical office workflows and administrative processes.
- Excellent communication, organizational and computer skills.
- Demonstrated ability to prioritize, problem-solve and work independently.

Pay: $25.00 per hour

Expected hours: 20.0 per week

Benefits

- On-site parking
- Paid time off

Work Location: Hybrid remote in Burlington, ON L7L 5H6

📌 Medical Office Assistant (Burlington)
🏢 ELM Medicine
📍 Burlington