Phoenix Rehab is a multidisciplinary rehabilitation clinic in Burnaby serving Burnaby and Vancouver. Our team includes physiotherapy, massage therapy, chiropractic, acupuncture, kinesiology, counselling, and Chinese medicine. We are hiring a part-time Medical Office Assistant for our front desk.

You will be the first person most patients speak with, in person and by phone. We want someone who already knows clinic front desk work and can run a busy desk calmly: scheduling, payments, and clear communication with practitioners.

Hours

- Part-time, 16-32 hours per week. Shifts fall between 8:00 am and 8:00 pm.
- Apply if you are comfortable working flexible shifts in that window; exact days and evenings are discussed in the interview. You do not need every operating hour available every week.
- Schedules are set about two weeks in advance. Hours are variable week to week.

What you'll do
- Greet and check in patients; keep the front desk and waiting area organized.
- Answer phone and email inquiries.
- Book, reschedule, and confirm appointments in Jane.
- Process payments and assist with direct billing (ICBC, MSP, extended health, private pay).
- Keep patient and appointment information accurate and confidential.
- Keep practitioners informed about schedule changes, patient messages, and room flow.

Must have
- 1+ year of front desk experience in a clinic, medical office, or other healthcare setting.
- Hands-on experience with patient scheduling and payments or insurer/direct billing.
- Strong spoken and written English.
- Reliable, detail-oriented, and calm with patients who are in pain or stressed.

Nice to have




- Jane experience.
- ICBC, MSP, or extended-health direct billing experience.
- Ability to assist patients in Mandarin or Cantonese is a strong asset because many of our patients use these languages. It is not required.

Pay and what we offer
- $20.00-$25.00 per hour based on relevant experience. Candidates with Jane and direct billing experience should expect the upper half of the range.
- Training on Phoenix Rehab's Jane setup, billing workflows, and clinic systems.
- In office parking.
- A supportive multidisciplinary team where the front desk is treated as part of patient care.

How to apply Apply with your resume through Indeed and answer the short screening questions. Briefly note your regular availability and the scheduling systems and payment or billing tasks you personally handled. A cover letter is not required.

Phoenix Rehab welcomes applicants from all backgrounds. If you need accommodations during the application or interview process, please let us know.

Pay: $20.00-$25.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits

- On-site parking

Application question(s):
- Do you have 1+ year of front desk experience in a clinic, medical office, or other healthcare setting?
- Are you comfortable working flexible shifts between 8:00 am and 8:00 pm?
- Do you have experience with Jane App and/or direct billing (ICBC, MSP, extended health)?
- Can you assist patients in Mandarin or Cantonese?
- Briefly note your regular availability and the scheduling systems and payment/billing tasks you personally handled.

Work Location: In person

📌 Medical Office Assistant / Front Desk (Part-Time) (Burnaby)
🏢 Phoenix Rehab
📍 Burnaby