Mental Health Intake Worker

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking a Mental Health Intake Worker to join our team in full-time permanent role.

The ideal candidate holds a bachelor’s degree in Social Work, Health Sciences, Social Sciences, or a related field, with 2–3 years of relevant work experience, or an equivalent combination of education and experience in a community health environment. They bring experience supporting clients with mental health and substance use concerns using recovery-oriented and harm reduction approaches. The ideal candidate will have experience conducting client intake and triage for mental health programs, with experience supporting individuals experiencing mental health and substance use challenges through recovery-oriented and harm reduction approaches considered an asset.

They will demonstrate knowledge of mental health disorders, community programs and comitment to providing Culturally safe and responsive care with diverse clients, Previous experience with client management systems specifically TREAT is an asset.

DUTIES & RESPONSIBILITIES

- Serve as the first point of contact for individuals accessing the Mental Health Program, responding to inquiries and facilitating the intake process.
- Conduct initial intake and screening for clients accessing TNO Mental Health programs.
- Triage and assess client needs and connect clients with appropriate programs, services, and supports.
- Conduct biopsychosocial assessments to identify clients’ mental health, substance use, primary care, and psychosocial needs.
- Assess clients for immediate safety risks, develop safety plans as required, and connect clients to appropriate crisis or community services.
- Identify urgent or immediate client needs and coordinate appropriate follow-up and referrals to ensure timely access to care.
- Manage program waitlists and work collaboratively with the Mental Health Team to discuss client needs and determine appropriate service pathways.
- Gather, review, and document relevant client information,



including presenting concerns, health history, and service needs.
- Assess client needs and determine appropriate referrals and connections to internal TNO programs and external community resources.
- Provide information and guidance to clients and families regarding available mental health services, primary care supports, and community resources.
- Follow up with clients, as required, to support continuity of care and ensure successful connections to appropriate services.
- Maintain accurate and up-to-date client records, intake documentation, assessments, case notes, and referrals in the Electronic Medical Record (EMR) system.
- Collect and accurately enter socio-demographic and program data into the appropriate databases as specified by the agency.
- Maintain required program records and submit weekly, monthly, and other reports as requested by management.
- Maintain client confidentiality and ensure all records, intake processes, and documentation practices comply with organizational privacy and confidentiality requirements.
- Work collaboratively with the interdisciplinary Mental Health Team and internal and external stakeholders to coordinate client care and service delivery.
- Connect clients to additional TNO programs and services to support coordinated, wraparound care.
- Participate in the development, implementation, and evaluation of programs.
- Develop and maintain up-to-date monthly work plans and program activities.
- Use evaluation methods and reporting tools to collect and maintain statistical information related to program activities and services.
- Contribute to program evaluation and share program learnings and reflections.
- Work collaboratively with students, volunteers, and community members, as appropriate.
- Support TNO outreach activities and collaborate with other TNO departments and services.
- Work jointly with service partners to promote programs and services within the community.





Screening – As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening. Job Type: Full-Time permanent position.

Salary Range: $29.00 - $31.00 per hour.

Vacancy Status – This posting is for an existing vacancy – replacement.

Work Location(s): 45 Overlea Blvd, M4H 1C3, 10 Gateway Blvd, North York, ON M3C 3A1, 200 Wellesley St East, Toronto, ON M4X-1G3, and other TNO sites (with an expectation to work out of St. James Town an average of two days per week).

Schedule: 35 hours per week between 8:00 AM to 8:00 PM besides evening shifts and weekends as decided by program and community requirements.

Benefits:

- Personal Emergency Leave
- Mental Wellness Days
- Extended Health Care
- Health Spending Account
- Professional Development Support
- Employee Assistance Program (EAP)
- Travel Insurance
- Life Insurance and Long-Term Disability
- HOOPP Pension Plan
- Social activities organized by the organization

Application Process: Please submit your resume to [email protected] with the subject line “Application for Mental Health Intake Worker” by November 15, 2026. We thank all applicants for their interest, but only those selected for further consideration will be contacted. TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal prospect employer.

Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

Pay: $29.00-$31.00 per hour

Expected hours: 35.0 per week

Application question(s)

- Do you have at least 2 years of relevant work experience in a community health environment?
- Do you hold a Bachelor’s degree in Social Work, Health Sciences, Social Sciences, or a related field, or an equivalent combination of education and experience?

Work Location: In person

📌 Mental Health Intake Worker (East York)
🏢 TNO - The Neighbourhood Organization
📍 East York