Serve Wood Buffalo residents through municipal customer service, payment processing, and front counter support across rotating environments and shifts.

The Customer Service Agent supports administrative and front facing functions for the Regional Municipality of Wood Buffalo. You will operate Pulse communication platforms, support Vehicle for Hire programming, and provide reception assistance. The work also includes responding to enquiries, accepting applications, processing payments, and supporting Bylaw members with dispatch services.

Key Responsibilities

- Respond to enquiries across platforms courteously and professionally
- Greet visitors and provide front counter reception assistance
- Process payments for utilities, taxes, permits, and licences
- Maintain municipal records, permits, licences,



and requests
- Receive and dispatch calls supporting Bylaw members

Requirements:
- Required certificate in administration, accounting, paralegal, criminal law, or equivalent
- Three years of related high volume customer service experience
- One year of accounting or cash handling experience
- Robust communication, multitasking, numeracy, and listening skills
- Availability for rotating holidays, evenings, nights, and weekends

Use customer service, payment processing, communication, and administrative skills supporting municipal services and Bylaw operations.

📌 Municipal Customer Service Agent (Anzac)
🏢 Regional Municipality of Wood Buffalo
📍 Anzac