Shape national customer experience strategy with omnichannel leadership, CRM expertise, and data-driven decision-making at Belron Canada in a hybrid role.

As National Manager, Customer Experience, you will define the vision and lead initiatives across the customer journey. You will champion customer insights, influence senior stakeholders, and guide strategies supporting conversion, loyalty, and retention. The role spans digital experience, retail touchpoints, and technology investments.

Key Responsibilities

Define and lead the comprehensive national Customer Experience strategy

Lead omnichannel initiatives across the entire customer journey

Guide roadmaps for Qualtrics, Salesforce, and PAT

Champion customer insights with senior leadership

Monitor KPIs including conversion,



NPS, and satisfaction

Requirements

University degree in Business Administration or related field

8+ years of senior-level Customer Experience leadership experience

Experience with marketing automation tools and CRM platforms

Experience scaling customer success teams, systems, and processes

Robust analytical, communication, and cross-functional leadership skills

Lead omnichannel transformation, customer insights, CRM strategy, and performance improvement as Belron Canada’s national Customer Experience leader.

📌 National Customer Experience Director (Winnipeg)
🏢 Belron
📍 Winnipeg