Shape NHS urgent care operations through service development, performance management, and financial oversight across North West Anglia hospital sites.

As Service Manager for Urgent and Emergency Care, you will support effective service delivery within the Clinical Business Unit. The position works with clinical and managerial colleagues to meet national and local objectives. It also supports transformation, redesign, and evidence-based patient care.

Key Responsibilities

Lead service development plans, procedures, policies, and patient pathways

Identify cost improvements, developments, income opportunities, and required resources

Produce business cases and capital bids with divisional colleagues

Match capacity to demand and deliver agreed performance indicators

Promote governance, shared learning,



audit, and continuous quality improvement

Requirements

Ability to interpret statistics and design practical information reports

Experience coordinating operational, financial, and clinical service priorities

Ability to manage risk and investigate incidents or near misses

Ability to support safe, effective, evidence-based, patient-centred care

Ability to collaborate with clinicians, managers, and patient groups

Use service planning, financial management, clinical governance, and performance expertise to support North West Anglia NHS Foundation Trust.

📌 NHS Urgent Care Operations Manager (Deep River)
🏢 North West Anglia NHS Foundation Trust
📍 Deep River