JOB OVERVIEW

Night Auditor (Part-time, Fri-Sat or Sat-Sun)

Rooms Division - Reports to Hotel Manager

$23-25 per hour - Part-time

We’ve transformed the former English Inn into Rosemead House: a destination rooted in tradition yet surprisingly playful, and a nostalgic escape that's anything but ordinary.

This is a living legacy inviting locals and travelers to experience Southern Vancouver Island’s best-kept secret.

Each of our 28 guest rooms is rooted in history and refreshed for the modern traveller. With hand-picked furnishings, restored architectural details, and a welcoming sense of ease, these are spaces where you’ll be glad to linger. Soon to be complemented by 13 long-stay residential suites, the resort also includes Janevca, our award-winning restaurant and lounge, and Salt & Ivy, a luxuriously appointed spa opened in fall 2025.

POSITION DETAILS

Rosemead House is seeking a friendly, professional, and customer-focused Guest Experience Agent to join our team. This position is responsible for providing exceptional guest service, handling reservations, and ensuring smooth daily operations at the front desk. A valid Class 5 Driver’s License is required for occasional guest assistance and hotel-related errands.

Reporting to the Director of Front Office and Reservations, responsibilities and essential job functions include but are not limited to the following:

- Provide a warm, refined welcome to all arriving guests and create a memorable first impression.
- Manage check-ins and check-outs efficiently while maintaining a polished and gracious demeanour.
- Handle all reservation inquiries phone, email, and online with accuracy, hospitality, and a luxury service tone.
- Curate personalized recommendations based on guest preferences for rooms, amenities, dining, and local attractions.
- Maintain detailed and accurate guest profiles to support tailored service throughout their stay.
- Ensure each guest room is warmed and thoughtfully prepared before arrival,



guaranteeing comfort and ambiance.
- Anticipate and respond to guest needs with discretion, professionalism, and promptness.
- Resolve guest concerns with diplomacy and a commitment to service recovery at the highest standard.
- Safely Park, move, and retrieve guest vehicles as part of valet services while upholding safety and confidentiality.
- Assist guests with luggage handling and provide transportation or hotel errand support as needed.
- Coordinate with housekeeping, maintenance, and management to ensure seamless operations and flawless room readiness.
- Maintain the front desk, lobby, and valet areas in a pristine and welcoming condition.
- Uphold the hotel’s luxury service standards, consistently delivering an elevated and personalized guest experience.
- Observe and report security issues.
- Guest room deliveries as requested.
- Proper observance of security checklists.
- Ensure adherence to hotel policies and standard operating procedures for each department.
- Carry out any other duties and responsibilities as assigned by the Director of Front Office and Reservations.

QUALIFICATIONS

- High school diploma or equivalent; hospitality training is an asset
- Previous luxury hospitality or high-end customer service experience preferred
- Exceptional communication, interpersonal, and service-recovery skills
- Strong multitasking abilities with a calm, composed demeanour
- Proficiency with reservation and hotel management systems is an advantage
- Skilled appearance and a warm, polished presence
- Valid Class 5 Driver’s Licence (required) and able to drive a standard transmission
- Ability to work nights, weekends, holidays, and versatile shifts

Ability to be on feet for extended periods, move throughout the property, and respond quickly to guest and team needs. Pay: $23.00-$25.00 per hour

Advantages

- Discounted or free food
- Extended health care

Experience:
- Front desk: 1 year (required)

Licence/Certification:
- Class 5 Licence (required)

Work Location: In person

📌 Night Auditor (Part time) (Esquimalt)
🏢 Rosemead House
📍 Esquimalt