Job Overview

Physiotherapy Wellness Institute is seeking a detail-oriented and driven Office Administrator/Receptionist to manage the daily operations of our multidisciplinary clinic. This role is central to supporting both patients and practitioners by ensuring that appointments, billing, documentation, and communications run smoothly. If you are highly organized, tech-savvy, and enjoy making a positive impact on people’s healthcare experience, we want to hear from you.

Key Responsibilities

Administrative & Front Desk Duties

Greet patients warmly and manage all incoming phone calls and emails.

Schedule and manage appointments.

Handle patient intake, consent forms, and health records accurately.

Prepare and fax medical documents, referrals, prescriptions, and imaging requests (e.g., X-rays, MRIs).

Maintain accurate clinical documentation, files, and logs.

Customer Service & Communication

Provide exceptional front-line service, answering questions about treatments, pricing, and insurance.

Follow up with patients about missed appointments, required documents, and progress updates.

Collect and process patient feedback to improve clinic services.

Billing, Insurance & Claims

Process payments, issue receipts,



and reconcile transactions.

Manage documentation for WSIB, MVA, Canada Life, and other insurance providers.

Communicate coverage details and patient balances professionally.

Technology & Workflow

Maintain digital organization of receipts, product info, forms, and staff notes.

Support marketing tasks like creating email templates, client messages, or service overviews.

Provide feedback and troubleshooting for software or scanning systems.

Skills & Qualifications

Strong organizational skills and attention to detail.

Excellent verbal and written communication.

Knowledge of WSIB and extended health billing is a strong asset.

Ability to multitask and prioritize in a busy healthcare setting.

Professional, empathetic, and solutions-focused attitude.

Familiarity with physiotherapy, chiropractic, massage, or orthotics services is a plus.

Job Type: Available for temporary employment, with the possibility of transitioning to a permanent position.

On-site parking is available

Schedule:

Full-time: Mon-Friday, 9am-5pm

Pay: $18.00-$20.00 per hour

Benefits

- In office parking

Work Location: In person

📌 Office Administrator/Receptionist (Etobicoke)
🏢 PHYSIOTHERAPY WELLNESS INSTITUTE
📍 Etobicoke