3-month contract with possibility of extension, Full-time, Monday-Friday, on-site

(8:00-4:30pm or 8:30-5:00pm)

Location: 307 Supertest Rd., Toronto, ON, M3J 2M4

Company Overview

Straga Products makes personalized cutting boards and other wooden products and sells them through Amazon, Etsy, WooCommerce and other online channels, to individual customers and to businesses for corporate gifts. We need a capable, hands-on Office Manager to keep operations and projects moving.

Summary

As Office Manager, E-Commerce Optimization, you’ll run the office and be the link between the business owners and our small team. This is a working role: you’ll do much of the hands-on work yourself while guiding two or more designers and customer service reps, and you’ll make sure what needs doing gets done and reported.

Responsibilities

- Manage daily office operations and keep the workflow organized
- Coordinate order fulfillment from order to shipment, working with production to meet deadlines and flag issues early
- Manage and improve customer service across our online marketplaces: response times, quality, follow-ups, resolving problems and protecting seller ratings
- Support B2B and corporate gifting: handle inquiries, prepare quotes, follow up, and run outreach to businesses
- Optimize listings on Amazon, Etsy, WooCommerce and other channels, including copy, images and video, pricing and new product launches




- Coordinate ongoing projects and improvement initiatives, keeping timelines and priorities clear
- Supervise designers and customer service reps, assign work, and collect regular status reports from them
- Relay information between staff, production and management, and report on progress and results
- Use Microsoft 365 and AI tools to plan, structure and complete projects efficiently

Qualifications

- Experience in office management, e-commerce operations customer service or marketing, with some team leadership
- Strong organization, follow-through and attention to detail
- Clear written and verbal communication
- Comfort with Microsoft 365 (Excel, Outlook, Word, Teams) and with using AI tools in daily work
- Ability to prioritize across several projects and work independently

Assets

- Amazon Seller Central experience
- Experience with Etsy or WooCommerce
- Experience with B2B outreach, corporate gifting or wholesale
- Experience with listing optimization, product photography or copywriting

If you’re ready to help a small team keep projects moving, expand into new online channels and strengthen our online presence, apply through Indeed. Pay: $54,000.00-$62,000.00 per year

Benefits

- In office parking
- Store discount

Experience:
- Office management: 3 years (preferred)

Work Location: In person

📌 Office Manager, E-Commerce Optimization (North York)
🏢 Straga Products
📍 North York