Schedule: Position 1: Sunday & Monday 5:00 AM – 1:00 PM | Position 2: Saturday & Sunday 2:00 PM – 10:00 PM
Overtime Methodology: [ESA - Overtime after 44 hours]
Site Overview
Based in a centralized operational monitoring environment, this role serves as the communication and security hub for client operations. You will work in a fast-paced center focused on real-time technology monitoring, staff dispatching, and critical incident support across various sites.
What You'll Be Doing
- Monitor key safety and monitoring systems, including CCTV, access control, and fire and life safety platforms.
- Manage dispatch duties, process incident calls, and support the deployment of security guards in the field.
- Respond to inbound operational phone calls and emails, ensuring accurate processing according to company procedures.
- Assist field personnel with shift updates, emergency calls, safety check-ins, and schedule changes.
- Communicate directly with clients to troubleshoot issues and provide customer service.
- Maintain daily logs and generate operational reports, including Open Shift Lists (OSL).
- Redirect and escalate complex calls or issues to supervisors and management when required.
Must Haves
- Clear written and verbal communication skills.
- Strong customer service skills and professional telephone etiquette.
- Ability to work effectively in a dynamic, fast-paced environment both independently and as part of a team.
Nice-to-Haves
- Prior experience working in the security industry.
- Free uniforms with dry cleaning and tailoring allowance provided.
- Security license reimbursement.
- Ongoing training and career development opportunities.
- Additional employee perks and discounts.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.